Hsmsupplies Reviews

Consumer Rights Act 2015

Consumer Rights Act 2015My experience in relation to buying a Singer treadle sewing machine fromDon Campbell Trading AsD C Sewing Machines of 1774 Pershore Road Cotteridge Birmingham B30 3BG andHSM Supplies same address and onlinenot fit for purposeunsatisfactory conditionwhat has turned out to be a machine that was cobbled together from parts that are not appropriate for that particular model Don Campbell has supplied three sets of bobbin cover plates none of which fit properly In July 2023 he without permission took away the first incorrect cover plate leaving me with a second incorrect bobbin cover plate in its place In February 2024 he provided the third set of incorrect bobbin cover plates On July 4th 2024 when I took the third incorrect bobbin cover plates back to his shop he snatched my shopping bag and took it behind the counter he refused to let me out of his shop he stood in front of the exit barring my way I told him I would call the police he said go on then so I did During my explanation to the police he moved away from the door got my shopping back and threw it on the counterAfter 75 emails back and forth and visits to his shop he still refuses to give me a refund forHe told me that he had worked for Singer for over 20 years In hindsight perhaps I should have asked him what work he did there Would have given a lower rate if it were available