Hubrentacar Reviews

Awful experience - you have been warned

We used VIP cars to source a rental from Tampa USA - good price for 16 days and included all additional insurances and taxes with fully covered waivers VIP cars outsourced to Hub Rent a car tampa which was situated off the airport site and accessed by a shuttle minibus they laid on to encourage custom On arrival others in our party 23 of us hiring 6 cars had already been queuing nearly 2 hours There was a line of very disgruntled customers all being forced to take additional heightened liability insurances and additional taxes despite their agreement ensuring everything included Our paperwork in fact categorically said no further insurances or additional add ons to be purchased at desk and to contact VIP cars if any issues People in the queue were then being told late charges were being added due to being over 15 mins late to collect This was absurd as they d either been queuing in the reception office only 2 members of staff on to process volumes of people or the shuttle bus had failed to collect them on time which was laid on by the company There were many arguments ongoing with many USA customers walking out in utter bewilderment When it came to our rental - they refused to allow rental without paying them an additional 1609 USD This was for every car rented for our party It was absurd We called VIp cars who reiterated again that everything was covered and not to pay additional fees Hub rent a car therefore refused us cars By this time we were in the middle of no-where with 10 very young kids in the party it was 8pm in USA but 1am in the morning our time we d just completed a very long transatlantic flight The staff were extremely aggressive rude and refused to even look up from their screens to make eye contact and acknowledge our presence We called VIP cars back and they asked to speak with the manager there to sort for us however the manager refusedTo engage Outrageous customer service and levels of unprofessionalism In the end I put VIP cars on speaker phone whilst they tried to engage holding phone towards manager and she shouted back at them that unless fees paid no car VIP cars told us they couldn t source something else for us and that we would have no choice but to leave and get taxi s We all left paying over 150 each for taxis to our villa and then spending 1st full day of holiday trying to source another rental It totally ruined the holiday vibe So many other customers also walked out The staff were so extremely rude and clearly the set up is some kind of huge scam model to extort money Please be warned to stay away from this company They are complete cowboys

Awful experience

Awful experience The agent was rude and the procedure was highly unusual for me They demanded the declaration page of my insurance and require toll pass And were not at all helpful in understanding why they need those

i landed houston airport 9 am nobody

i landed houston airport 9 am nobody answer airport shuttle i called 5 timesmessage box was fulli left sms message no body returm i called their office same i called their denver office same i waited 40 minthan i reserved with priceline budget car rental i waited in line budget car rental office 1 hour 50 min it was a disaster i m exaustednever again

They don t care about your experience

The Denver site has a shuttle driver that will go out of his way to make you miserable This man should never work with the public as a representative of ANY company As far as the service you won t save using them over the other guys They rack up the fees and at the end of the day you get poor service and pay more

SCAM

SCAM No car at Houston stole my money - Stride pick up horrible - will not return