Hutchings Reviews

Great service

Great service friendly staff

Recently bought a used car from

Recently bought a used car from Hutchings treforest Great service from Dan Derrick very helpful professional and polite

I have just received an absolute 2nd

I have just received an absolute 2nd rate experience with Hutchins where I have bought my last 2 cars I need my car for work and it is only 4 and a half years old with 43000 miles on the clock I have already had problems with a water pump going under warranty and shortly after the warranty expired the thermostat stuck and had to be replaced The car broke down 3 weeks ago and I had it booked in for a diagnostic on the 2nd June which I accepted as a six week wait I received a phone call today telling me my appointment was cancelled and they could not even offer me another appointment so to try elsewhere My car will not start so if you do give your custom to Hutchins just hope you never need anything from them after you buy itIronically I have just been on their website where they boast about the awards they have won for customer serviceHappy motoringTerry Mann

Customer service is appalling

Customer service is appalling Had my car booked in for a service and was offered by Hutchings to collect my car then drop it back to my house next day Never arrived at my house to pick it up and then said they had no record of agreeing to pick it up from my house even though I spoke at length over the phone to the same woman who asked the man whom I had spoke to on my last service I have 2 hyundai cars I bought from new less than a year ago and wont be going back to this branch ever again Practically made out I was lying

Failure to follow warranty process left me 1k out of pocket

I bought my car from Pebbley Beach in Swindon in February 2022 In April 2022 I took the car to Hutchings in Pontypridd as a leak was identified Within days of having the car back the car had another leak The car was then in the garage for 4 weeks which was a huge inconvenience for me The total bills were 1056 74 The car was under warranty but due to Hutchings failing to follow the warranty process correctly the warranty company would not cover the costs Pebbley Beach have confirmed to me on email that the warranty company would have covered the work undertaken but Hutchings claimed on the warranty AFTER doing the work As a result I am 1056 74 out of pocket Pebbley Beach are not offering any resolution Hutchings did not take any responsibility This has caused me extreme stress and financial difficulties

I regret going to Hutchings

I have not given poor feedback to anyone before but this company caused me so much trouble The Sales Manager said this is the best used car I have ever seen I bought it The friendly buying process stopped after the sale - Initially they did not reply when I emailed so I got an independent report which found a broken gearbox mounting leaking front shock absorber tyres just about legal and ineffective wipers The A C did not work and it turned out that the Dual Mass Flywheel was broken I did not get a day of use in the months I owned it They took it back and went 6 weeks without word I eventually got my money back but lost over 400 on expenses Never a word of explanation contrition or apology I wrote to the General Manager and the Group Managing Director - neither replied which just about sums up this company My advice would be to wait a while until you have experienced Hutchings customer service before leaving feedback

If I could leave a 0 star review I

If I could leave a 0 star review I would I would never consider going back to this garage to purchase any other vehicle Unless you are an expert and can independently verify the condition of the car stay away Huge crack on windscreen when soldFlaking paintwork disguised as Dirt Barely legal tyresFaulty Windscreen wipersVarious faults with the car afterwards which they don t mention the 105 diagnostic charge you may or may nor be charged until after your initial 6 months is upI have owned my car for 6 months and have had nothing but issuesNothing but agression standoffishness when you bring up their failures - To reiterate - It is not the customers fault you have not got a loan vehicle - Do not try and make it out as though a loan vehicle was an unreasonable Demand as you put it to me Somebody needs to be sent on a customer service course or needs to find another job Absolutely disgusted Buyer Beware

I recently attempted to buy a car from

I recently attempted to buy a car from Hutchings Hyundai - Bridgend drawn in by the allure of what seemed like a perfectly fine vehicle I was so committed that I even put down a reservation yes I know gold star for me Last Friday I innocently inquired about the plug-in battery s health because you know I like my cars like I like my smartphones actually capable of turning on Meanwhile I ditched my old car to Motorway since the trade-in offer from Hutchings Hyundai was laughably low I organized a collection with Motorway for Thursday feeling quite pleased with my cleverness But hold your applause This Monday evening Hutchings Hyundai drops an email bombshell turns out the car has a fault and they can t sell it to me Shocking plot twist right It s almost like they realized cars are supposed to be roadworthy before listing them for sale Thankfully I hadn t exchanged my car with Motorway yet dodging what could have been a devastating sequel Man Without a Car The whole ordeal has been an eye-opener I wasted time energy and a reservation fee on a phantom car So a standing ovation for Hutchings Hyundai for redefining my car buying experience I m now off to find a more reputable brand where the cars actually move Cheers to new adventures far away from Hyundai