Hydeparkwinterwonderland Reviews

Funfair don t spend your time

I am writing to express my concerns about the security system and admission process at Winter Wonderland London My family s visit was significantly impacted by several issues that need immediate attention Firstly the security system was inadequate and inconsistent We were informed that cameras were not permitted on the funfair grounds yet we observed multiple individuals using cameras without any consequences This inconsistency and lack of proper enforcement were frustrating and misleading Secondly the admission process was poorly managed The staff were rude and unprofessional Their behavior was unacceptable and ruined our mood making what should have been a joyful experience into a distressing one Furthermore the rules did not seem to apply equally to all visitors While we were strictly instructed not to use cameras others were allowed to do so freely This unfair treatment added to our dissatisfaction I hope these issues can be addressed promptly to ensure a better experience for future visitors Thank you for your attention to this matter Sincerely Disable person with small kids who don t have memories from funfair

Awful dodgy and overcrowded

Shockingly awful Way too over rounding full of pickpockets my wife nearly had her handbag stolen twice in two hours Ice kingdom is laughable for the cost Games are basically designed to scam you out of your money if you want to win a you that s worth 5 at most Food is poor and not fresh felt like meat sat in the pot for a day or two Will never return again

Well overrated

Well overrated Let s start with the entry The staff who checked out tickets - so rude with no customer service skills at all He couldn t be bothered with saying Hello or anything else not even a fake smile When asked a question he just ignored us totally Places like this one are tend to be pricey but this one is a rip-off 2 80 for a can of fizzy drink Really All the games are a scam You can win something but it would be cheaper just to purchase the prize Some staff members working in the entertainment booths are more interested in having chats with each other than in serving customers Poor maps around the place How would you know which direction to go if none of the maps have the Here you are points marked on them As a dog lover I must say- dogs except the guide dogs should not be allowed to be brought as well as smoking should be prohibited or allowed only in designated areas The Ice Rink not maintained properly You could see some users acting silly and dangerously kicking and pushing others yet no staff that was present on the ice was acting properly They were just standing there having chats with their friends For those who were not skating just watching their children the area for spectators is very limited and not big enough to accommodate them For the price they charge you for using it it should go all the way around the rink so everyone can see properly If you do not like places that are overcrowded go during the day because the afternoon is fully packed with people

complete rip-off merchants beer

complete rip-off merchants beer enclosure ordered two glasses of wine given tiny plastic cup two inches in size with rose wing watered down with no taste food stalls expensive and uneatable paid 22 00 for circus arrived late to show entry-time as i was unwell on route explained I have leukemia and become exhausted at times when traveling and need to sit down to rest refused entry and refused use in later shows and finally refused refund absolute thieves

The experience has gotten more awful

The experience has gotten more awful every year Everything costs an arm and a leg and not their fault but the crowds are just too chaotic to bring a family

BAD AND BORING

BAD we paid 30 for tickets and because we were 18 min late bc we were wating in the line for soooo long we had to pay again for more money 45 this ruined my beggining of this adventure secondly the security are sooo rude and not a single smile food overpriced 25 for 2 hot dogs and the rollercoasters were 15 pounds for 1 person i thought there were gonna be more rides big ones for 14 but there were just 5 and 4 baby ones security are very rude hatefull and none were even smiling DISGUSTING

Avoid Customer service is awful

We are waiting for a refund for the ice rink apparently losing my sons expensive new trainers 2 hours out of our day to replace them as my son had nothing on his feet to be told we would be promptly reimbursed Nothing but stress and inconvenience since and still no sign of the money Shame on you Winter Wonderland

So expensive everything tickets

So expensive everything tickets rip off people only for business family what two children need at least 200 also long queue for Santa I give up after 40 min wait very good Sadiq