Hydrialife Reviews

Good after sales service

I had a problem getting my remote paired to my Hydra Fountain I contacted customer service I received a prompt response A video call was arranged and the problem was promptly sorted Good customer service I do however think a more robust remote is needed

We were phoned the first day after we

We were phoned the first day after we made a query to customer services and had a timed call back Very professional helpful advice as to how to get the water feature running correctly Than you Abdul

Thank you for your help with my remote

Thank you for your help with my remote control Response to my email was prompt and guidance in how to try and resolve the problem was excellent Once established there was a fault with the remote control a new one was sent to me and my Hydria is now working Thank you so much So pleased with my beautiful fountain

Wonderful friendly service

I bought a Hydria fountain last summer and it has been brilliant When it developed a slight problem this spring and the battery wouldn t charge correctly the team couldn t have been more helpful They instantly replaced a part and spent time on a video call talking me how to fix it the fountain is like new again and so easy to use I m going to buy one as a gift for a friend too

Thank you Hydria

Thank you Hydria you might just be my downfall Bought a kit with Frog fountain head recently and I kids loved it so much just had to get more This little house was on sale so couldn t resist I just might have to come back again for more The quality is fab and sales process delivery spot on

I had difficulty with the website as it

I had difficulty with the website as it does not recognize shipping to the USA I really needed the remote and although I have not received it I have an email that it has been shipped Thanks so much

Lovely water feature

Great service from Hamza at the company There was an initial mix up with the order not being processed but it was all sorted out very satisfactorily What s more I love the fountain Fits in perfectly and none of the solar power nonsense I just know you charge it up every couple of months or so

Revised review 31 05 2024 Excellent service

Previously I awarded Hydria only one star because I thought that their high standard of customer care had slipped somewhat Several emails were sent and replies received but my disappointment remained It is now clear that there was a communication error with emails bouncing back undelivered I can now report that Hydria customer care and service are as superb as ever Special thanks to Abdul who managed to sort my order expeditiously

Spare parts for my Hydria

I ordered spare parts for my Hydria as I d mislaid the originals They arrived ver promptly and were a fair price Hydria support also helped me pair the new remote control which was much appreciated