Hypnia Reviews

Supreme Wellness Mattress

Spent almost a thousand for a mattress and we received the mattress with rust stains Do not believe these comments 0 customer care I tried to contact with them but failed Good luck

No matress after a month

I bought the mattress over a month in advance and paid for the comfort delivery service to guarantee a specific delivery date and time On the day of delivery I went to check on the tracking of the order and it hadn t even been dealt with When I rang customer services they told me that the mattress was out of stock There was not a single message or contact informing me of the problem apart from the fact that I spent the whole morning waiting for a supposed delivery Let s see how the refund process goes I ll certainly never buy anything here again

Because of them changing the delivery

Because of them changing the delivery date I had to cancel my mattress Can t believe how hard it is to get my money back I m getting different excuses from them iv rang them and even get told it is being sent today that was last week now they replied to email saying things are going slow

They use tribble postal service

Update After receiving the mattress I modified my feedback Even though the mattress itself is comfortable and high quality you should be aware that the foam mattress gets hot during sleep which can be annoying during the summer The main issue of Hypnia is that they use the DPD postal service and do not inform users that the packages will ship from France during order processing Tribble customer service no response to my emails 8 days ago I ordered a mattress from this website I wasn t aware of their delivery method using DPD And they also deliver packages from France The post-service tried to deliver the package without any notification or phone call As a result I haven t received my package It s impossible to track and reschedule the delivery time because their website does not recognize the parcel number I tried to contact both Hypnia and DPD several times Nobody answers my messages After a few days I know my mattress is in Amsterdam but I still sleep on the sofa Thanks to Hypnia and DPD

Matrass is OK customer service is difficult to reach

The matrass is OK but when you try to send it back there is 0 response They are not reachable through phone and even their chatbot Waited for 10 mins on the phone until it went to voicemail and got cut off Chat just gave an automated message and nothing more I got a response back on the mail sent They have initiated the return process and I will update this review after it has completed

Very happy with the mattress

Very happy with the mattress Will definitely wait and see how it stays in coming years in terms of quality

Confort Plus but not really comfortable

As a company Hypnia was very professional and responsive so from that end things were very good The ordering and delivery also went smoothly but sadly this mattress wasn t for me I was waking up at 3 am with mid-back pain and didn t feel well-aligned It maybe that I sink into the memory foam and it holds me in the same sleeping position all night I don t suffer from back issues so this took me by surprise but it s definitely the bed because the pain dissipates about 20-30 minutes after getting up Can t really recommend but they made the return pleasant and quick so lots of credit for that

So far so good

Delivery was very quick The mattress is so comfy I do not want to leave my bed

Great experience all round

Easy and quick ordering process Clear communication on delivery times The product meets expectations