Hypovereinsbank Reviews

Worst bank ever

I opened my account in hvb in September I applied for credit card in December and now it s March and i m still running after them to get the credit card Since i don t have german nationality i couldn t apply online for the card so i had to call them everytime to ask someone to apply it for me Calling them took forever as usual Everytime they come up with something like your salary is not recognized in their banking system I sent the last 3 payrolls no one answered me I called again and they say i don t have permanent residence which i do have I send it via email as well So when they process it they didn t find the payrolls that I sent So they are completely unorganized They didn t mention any of this conditions to get credit card online

Extremely slow and non responsive credit department

I setup a credit deal to buy a house The credit department could not read very detailed broker statements changed without notice agreements and is very slow in responding upon questions and also communication with the notary

Worst service experience ever

i am a customer at this bank for some 30 years Their mobile app doesn t work Their Hotline is always busy and just a good way to increase revenue for Network Operator since most of time you are waiting If you get a person on the phone then this person is clueless Their chat is similar clueless Just advises to re-install the app and then re-start the phone And then i got disconnected e-mail to their support team doesn t get answered at all And finally the person in charge of my account is not reachable at all The only thing i admire is that their service is consistently extremely bad at all levels

It used to be a great bank - now I rank it worst of all

It used to be a great bank but it was 20 years ago Last month since they launched their new app and blocked usage of accounts of everyone who did not update - I say it is one of worst experiences with banking HSBC bad Hotline does not exist they claim it does but nobody ever answers chat online is a robot which cannot really do anything more but search via FAQ In a week of trials to get connected I managed to talk with one service advisor he was incompetent and did not want to listen what my problem was but forcing me to call other hotline and he would send me user guideline - which is of no use

Worst mobile online banking experience ever

I have done online banking since the late 1990s with banks in Germany Thailand Australia South Africa and New Zealand The online mobile banking experience with HypoVereins is without doubt the worst I have come across Trying to register with this new double security system they have has been a disaster

This is not how to provide a digital banking experience

Ever since they started Introducing their ridiculously bad executed tan and verification processes how come apple can provide such a smooth experience and they fail so miserably at it I can t even shop and pay online with my card in 90 of cases as even large marketplaces such as AWS and Wixx trigger my card to get blocked Best is I cannot even whitelist them for longer than a day and have to constantly call their service line to unblock my card or account Currently I have been on hold for over 90 minutes are you serious

WHAT IS THAT Worst bank EVER

WHAT IS THAT 1 No English service at all 2 weekends HAHAHAHA They are keep locking my bank account and I m calling them BUT it s fu g Sunday and I need to talk to my f g account manager WHO ON EARTH IS THAT I am cancelling my bank account tomorrow cause it only causes me issues ONLINE BANKING APPLE PAY PAYPAL won t work Very rude costumer service And if you want to chat with them ONLY GERMAN you can translate it yes BUT THEY WONT HELP YOU DO NOT EVER REGISTER ON THIS BANK It s B T

Stay away from this bank

Stay away from this bank If you don t believe it just try to EVER reach someone at the customer service hotline Once you succeed a friendly person transfers you to the next waiting line My topic was the change to a new e-Banking system Since I do not have a German mobile no it didn t work online Contact your personal advisor it says This is impossible an NOBODY replies to emails Never again this bank