iam8bit: Video Game Collectibles, Vinyl Soundtracks, Art, and More
Based on authentic user experiences
Brb
6727 reviews
N/A
11 months ago
Order something and never ship
Order something and never ship 150 lost
Fixxxer
6727 reviews
N/A
11 months ago
iam8bit engages in false advertising
iam8bit engages in false advertising has awful customer support and will ignore your help requests once they got your money They offered a christmas guarantee if you pay for expedited shipping and placed your order by Dec 17th I ordered an item and paid for expedited shipping on Dec 16th I noticed that the order was unfulfilled on Dec 20th and placed a support ticket because i was concerned they were shipping it too late Support said that my order is in queue and theyll get to it when they get to it and it could take 15 days to process then referred me to their holiday shipping policy as if i was outside their policy parameters Dec 23rd comes by and still unfulfilled I put in another support ticket and got a canned response that theyll get to it when they get to it According to their records they printed a shipping label late on the 23rd but it didnt get into the post offices hands until after christmas the item arrived Jan 4th long after they collected extra money from me to get it by xmas I put in a support ticket requesting my expedited shipping payment be refunded to which they said they can not do that and besides they can not be held responsible for USPS s delivery times Despite the fact that they didnt get it to USPS until AFTER their guaranteed ship time I took to twitter to ask for assistance there since support was no help they asked me for my case number but then stopped responding then blocked me on twitter they are no longer responding to the support ticket either they collected money from people for a holiday guarantee service they did not provide this is false advertising do a search on twitter and reddit if you would like to see how they screwed over other customers
Dirk
6727 reviews
N/A
11 months ago
questionable with abysmal customer support
Tried to order the Disco Elysium CE Shipping and taxes are outrageously high which is not necessarily their fault but then they also state that they send the package without tracking and if gets lost or damaged you re not eligible for any kind of reimbursement You can choose to pay 7 extra for tracking and insurance but that not being baseline for international shipping is extremely customer-unfriendly Especially regarding the overpriced items they are selling Tried to order it got the order confirmation Immediately after I got an email that the order was cancelled Reached out to their customer support they reply the cancellation is from their automated system because of multiple payment attempts or use of VPN Fair enough But now I still have the 380 marked as reserved on my credit card statement despite the order being cancelled Customer support is ignoring my inquiries tried to cancel the order via Amazon Pay which I used for the transaction Got an email from Amazon saying they could not reach the vendor under the email listed on Amazon Extremely sketchy and customer unfriendly if you need anything from customer support you re straight out of luck Wish I had seen the reviews for the store earlier Avoid at all costs
Stephen O Grady
6727 reviews
N/A
11 months ago
Refusing to cancel preorder
Preordered a game that will not be released for another couple of months I found that I could order the game locally for way lower cost I live in Ireland so shipping and taxes make it cost more than double the price of ordering locally I emailed explaining the situation but as I ordered more than 14 days ago and despite the game not even being released for another couple of months they are refusing to cancel the preorder I will not but from this website again and would encourage others to avoid also
Luke
6727 reviews
N/A
11 months ago
Delays for almost 2 Years then Company Cancels Pre-Order
Had my Psychonauts 2 PS4 Collectors Edition pre-order cancelled after waiting and waiting delay after delay for almost 2 YEARS Cancelled with no valid explanation just citing quality issue despite almost all other customers receiving their orders over the past 10 months When pressed for more info was totally fobbed off Questions ignored No effort to come to an amicable resolution or even provide a partial order fulfilment at a discount just no further info Got sent a 10 discount voucher as a sorry which is going to waste because this company is not getting another dollar from me Extremely disappointing experience Now I m forced to try and find a copy on eBay from a scalper who s order WAS fulfilled Never again iam8bit