Ibas-uk Reviews

I can t give them anything less than 5

I can t give them anything less than 5 stars Helped me out were polite and effective and got my money for meMany thanks

Absolutely spot on

Absolutely spot on efficient service sent correspondence on Friday received an an email same day from Mr Cremin who was concerned supported me through the process and by Monday evening they had rectified my decision

Betting dispute

Absolutely brilliant I had 2 disputes with bookmakers they both refused to pay contacted ibas they sorted them both out and got my money within 3 days definitely go to them if bookmakers refusing to pay you

Helpful informative and a good outcome

Helpful informative and a good outcome thanks to Danny and Ron who assisted me greatly

So far so good with hardly any response

So far so good with hardly any response from the gambling site and refusing to payout 18k winnings it has resulted in a deadlock and involving IBAS case is still on going but Danny is very prompt at replying and very helpful thank you IBAS for this service

IBAS did all they can but

I referred a dispute with Ladbrokes to IBAS the details of my very unfair account closure is well documented on Ladbrokes page here Whilst I knew this fell outside of the remit of IBAS I felt they had listened and understood my frustrations and offered me advice on how to proceed with Ladbrokes The whole gambling industry needs a major overhaul of how companies are allowed to treat their long standing customers without any ombudsman or overriding control over them they can discriminate freely because they can they even refused to pay out a winning bet of just 2 unless I instruct my lawyer again just because they can Their T C s say they don t even have to give a reason I don t know if this attitude is exclusive to Ladbrokes but I d certainly advise anyone to not deposit with them I didn t expect IBAS to be able to put things right for me but it felt like there was a real person there who was at least sympathetic to my case It s frustrating that there is nobody externally who I can complain to about this as I really have a very valid case Of course I emailed a complaint to Ladbrokes many times but they failed to reply to it The Gambling Commission noted my case but couldn t act on it There really needs to be a complaints procedure in place or a UK telephone number for Ladbrokes as the call centre staff are only trained to quote their T C s and hang up Thanks for listening IBAS but I remain incredibly frustrated that there is nothing at all I can do about unfair discrimination being allowed to go on unchallenged

they were amazing

they were extremely and no way would i have been able to get back which is rightfully mine without your help xthey were amazing

ONCE AGAIN IBAS COMES UP TRUMPS

Once again IBAS comes up trumps I have referred three disputes with bookmakers to IBAS in the past year and a half and every time the bookmaker in question has paid out after I involved IBAS in the dispute I have seen some nonsensical negative reviews of IBAS on Trustpilot recently and I would recommend people to totally ignore them It would seem that half the people that write these negative reviews can t even spell properly so I don t think they should be taken too seriously I cannot praise IBAS highly enough It is an easy process to set up a dispute for adjudication on their website they are very speedy in getting back in contact practically instantaneous in fact and THEY GET RESULTS Bookmakers only suggest to clients that they should contact IBAS when they know the client is in the wrong They never mention IBAS when they know that they themselves are in the wrong There is a worrying trend at the moment of bookmakers hiding behind affordability checks and money laundering checks in order to avoid paying out winnings This has happened to me several times this year On some occasions I have resolved the problem myself but on others I have needed IBAS and without their intervention I doubt I would have ever been paid So I would advise anyone with a genuine dispute with a bookmaker to contact IBAS But don t expect them to solve your problem if you are the one in the wrong and not the bookmaker And a special mention for Ron Hearn who is very diligent and very effective

dispute sorted

Quick and efficient service from IBAS money back in my account soon after the bookmaker found out Ibas were ready to act