Ibkbike Reviews

New Bike with scratches - very bad service

I ordered a new orbea bike from IBK I received it with some scratches on the frame and Brake Rotors Grease all over the bike way too long cables - I expected a perfect bike because I bought a premium bike for over 4 000 Euro While contacting the dealer it takes 4 business day to receive a reply with a solution 10 emails with we will come back while new bike standing at home no solution provided and bad solution not willing to make the customer happy and satisfied what are 150 Euros with a Scratch on Frame Brake Disc way to long cables - because sending the bike back nothing available until next year is also no option I would not buying again from IBK and also not buying an Orbea Bike IBK Bike - you could offer me a fair solution - 150 Euro with scratches need to cut cables used brake disk it is your bad service and badly building up a bike don t blame Orbea on that

After three weeks nothing is

After three weeks nothing is arrieved no tracking code or information no contact with the seller in germany we say absolut entt uschend

Incorrect info on website

They do not do what they say they do on their website - they don t price match I contacted ibk on 28th October Rosi responded by asking me for the info about the bike I wished to purchase the turbo levo sl expert carbon 2023 which I had seen for 3000 euros cheaper on a competitors website which was exactly the same year and model that IBK stocked I sent IBK the link to the other bike shop which clearly showed the price offered by the other bike shop Eduardo from IBK responded with I quote sorry we can t reach that price IBK therefore lie on their website Edit Please note that the company that I asked IBK to price match is based in Germany - that was very clear in my emails to IBK I sent them the link to the company in Germany and they refused to price match So the reply here is factually incorrect Either the person replying to this hasn t carefully read the emails I sent IBK or is deliberately obscuring the lack of integrity of their company The email I sent was initially for Guns2bike and then I realised that I myself did not want to order from gunstobike because they are in Indonesia and so I then I asked IBK to price match for a company called Bike24 which is based in Germany IBK refused to price match

Very positive experience

Very positive experience The web site is good and understandable though I had some challenges to enter in my own cabinet IbkBike even has a support while purchasing and even in German language Another thing to consider is that the delivery partner at least in Germany is Dachser Yes it is good and quick company but they had sent me no notice prior to the delivery Luckily that day I was at Home-Office However if you personally were not received a box then you would have to pick it up somewhere in 10-20km remote place That is rather inconvenient especially for the 10-12 large box The bike crux is stunning I have assembled it and tuned it Thank you Ibkbike team

Been almost a month and I ve no idea if the bike will ever be delivered

On the 8th of April I ordered a bike from IBKBike Tero 3 0 NB Bicicleta Urbana Electrica Specialized 2022 Blanco Mountains Gunmetal L Not only hasn t the order NOT been completed they can t give me a status or reason as to why My attempt s to directly contact IBK s customer service via phone during their operating hours results in me being sent to an automated service To say I m disappointed would be an understatement Edit 2 May 2024 Just got word that the bike is being assembled today Almost a month after the order Edit 3 May 2024 No shipment out nor update on the build progress Edit 7 May 2024 Just received word from Rosi that the shipment will be finished and depart today Edit 14 May 2024 Bike arrived Very pleased with the build

Excellent Service

I ordered a Specialized ltd edition everything went smooth and very fast including special requestes like extra pictures Shipping to Berlin was lighning fast bike arrived safe and well padded

Perfect

Very professional service re delivery to germany All questions immediately answered Closed contact to me as customer I received the bike in perfect condition Guys go ahead with your business you are great

Good experience

Great help on the Chat fast answer on my mail Great shipping to Germany Thanks again