Icelandair Reviews

Awful Customer Service

I had the worst experience ever without giving me a solution and not explaining to me what options i was given the staff Herdis sent my checkin luggage away and wanted me to pay for additional fees for overweight for the second checkin luggage If i were to told my second luggage was overweight i would have pack some in the first luggage But i wasnt giving the choice to do so as they send my luggage in and then explain what my problem was I was forced to pay additional fee which i dont have to The Supervisor Nina threaten me to pay the fees or else I couldn t board the flight if i were to make a scene She is so rude to me and walk away without finishing our conversation

This Airline is a complete Rip off

This Airline is a complete Rip off less than 24hrs after booking they cancelled the flight Now offering a voucher for a flight that may never actually go personally I think they are about to go bankrupt and are just desperate for money AVOID AT ALL COSTS

Icelandair don t honour their promises

We booked to go to Iceland for 3 day s for my sisters 40th and unfortunately we booked through Icelandair After a slight delay we boarded the plane only to be told there was a fault on the plane and we had to wait for it to be fixed After about an hour we were told the flight was cancelled and we would have to wait until the following day to fly out The delayed ended up being 26hours On our return we claimed compensation which although the airline have accepted and made an offer to pay they have not honoured this and have yet to make any payment We are now having to resort to legal action

AVOID

AVOID Incredibly uncomfortable flights I am 5 11 and had my knees crushed on a nearly 6 hour flight The seats are FAR to close together and the seats in front of you still can recline slightly crushing legs further Anything to squeeze more seats in the plane and make more money Your comfort is not important On our journey home my partner was seated 5 rows behind with an empty seat next to him Ridiculous and greedy airline The only thanks I have is for the pilots who got us all to our destination safety

Horrible company - Avoid at all cost

I will never do business with this company again I booked a vacation to Iceland through Icelandair Two months ago they changed our flights but provided NO information on how it would impact our vacation package hotel and booked activities For TWO months I have been unable to speak or communicate with anyone at the company We were supposed to leave this Friday and I just received an automated email from them today saying they are too busy to help me after two months of trying I disputed the entire booking through AMEX and they refunded me Never ever again will I do business with this company They have no costumer service NONE

This company is a disgrace

This company is a disgrace still waiting for my refund since June Informed by a very rude customer service provider that I won t get a refund just a credit voucher Legal proceedings started with small claims court

They cancelled our flight and won t

They cancelled our flight and won t give a refund only a voucher for another flight We don t want or need another flight we can t use a flight at any other time It was for my pregnant wife and her elderly mother to have one last trip together before their circumstances change The flights have been cancelled due to Covid 19 which is totally understandable but a refund would be the only acceptable outcome as we won t be able to use the tickets next year Iceland airs response is basically tough luck Terrible customer service one thing is for sure I will never fly with them again Also getting through to their customer service department is a nightmare

Nope

Awful customer service and experience They nickel and dime you The flight was cancelled They wouldn t release my spot to make other accomodations I was then out hundreds of dollars for my hotel and missed tours They ended up canceling the second flight too Now it s two weeks later I have yet to receive a refund you open a ticket to which they close saying it s been refunded I ve replied twice saying it hasn t No response I called and they can t do anything or escalate it

One star is too much actually

One star is too much actually Flights got cancelled due to Covid-19 but the customer service team dida not want to tell me the reason they had offered the flight just a few days prior and now cancelled it 6 days before departureb only want to offer me a voucher despite the fact that Iceland Air does not offer ANY flight for this route for the next 4 weeks NEVER will I book Iceland Air again - currently preparing a lawsuit against them to refund me my 1 000 USD Iceland Air You should be ashamed of yourself stealing people s money in such a situation