Iceypyramid Reviews

THEY WONT RESPOND TO MY EMAILS

I ordered a custom piece with a necklace and the 1st package they sent got stolen in the mail I filed a police report and showed them the proof so they resent the items and I didn t care for the necklace and wanted to return it I didn t ask to return the custom piece because it states that custom pieces are non-returnable so I was OK with that At 1st they offered me 2 options either keep the necklace and get 100 store credit for it or return the necklace and have my credit card refunded I told them I wanted to return it and have my card refunded They came back and said since it was a replacement sent out that they won t accept the return now and I can get 30 off my next order It wasn t my fault The first one got stolen in the mail I m pretty sure they re just pissed that I wanted the refund instead of keeping the necklace and getting store credit Or else why would they say that in the first place now they won t respond to any of my emails of me asking where to send the necklace so I can get my refund and they say they respond to emails within 24 hours I ve been sending them emails for almost 2 weeks now and no response when it clearly states on their website free returns within 30 days of receiving the item Place is bogus

Received two damaged pieces one was a

Received two damaged pieces one was a watch and one was a necklace They only responded asking for proof sent proof and never received another message about my order

terrible shipping and purchase

terrible shipping do not answer emails or phone calls terribly slow on shipping and receiving order say it takes 4-7 days to receive but it s way longer than the date they say first order was ripped apart and stolen and they can t do anything to help out the second I file a claim they won t send a refund but send out a second order that takes longer than the first order still won t answer my emails but post on instagram terrible website to buy from don t waste your time our money

I received an update that my package

I received an update that my package was delivered after nearly 2 weeks of waiting although it states 4-7 days I am a first time customer and as soon as I received a notification that my package was delivered it was in fact not delivered and I reached out to the company they did not get back to me for 12 hours and suggested I filed a claim with USPS and I attempted to do so and it required an address from the company and they failed to provide that information I then decide to file a dispute with my bank and iceypyramid finally gets back to me to inform me they received a notification of a dispute from my account and that they will be taking legal actions and I made it clear I have made effort to communicate with them and when I took their suggestion they failed to provide me with the information needed and they continued to ignore the rest of my emails and I have not heard from them since I have not received any packages and I am not receiving any responses from the company They have been unprofessional and lack in communication and falsify the expected time frame of delivery date

I ordered a chain and the stupid site

I ordered a chain and the stupid site wouldn t use my address just the name of the building so I sent a bunch of messages to fix it and they cancelled my purchase and didn t help me and now I m waiting on a refund DON T BUY FROM THIS COMPANY THEY ARE A STRAIGHT SCAM

Great product overall shines great

Good quality for a decent price My goto chain site

Great purchase highly recommend

Exceptional customer service and great quality

A very satisfied customer

Great product overall shines great doesn t rust or turn