Iconic-berlin Reviews

Very Petty and frankly not great

So we received an email from Iconic about their starter programme for PPC management It seemed attractive and we signed up The staff were lovely and we set to work After a month or two we noticed that some campaigns were not really being serviced and had not really heard from our rep so we contacted them to look to leave We were told a higher package would be better and we would get an account manager who would ring us or arrange appointments every month We continued with this and to be fair the ACOS was not bad at all but the sales were not increasing we saw halloween and most of our usual sales came through In total though sales were down 40 per cent on the year before so we opted to leave I logged into my account today and they have gone in and archived all ppc campaigns they set up completely That is childish and petulant I have paid for the data for those campaigns and to have them created and set up To then do that simply because I opted to leave Pathetic Honestly I have never ever had a company act in that manner It shows me their true colours so I would avoid like the plague No matter what they do for you they can at a moments notice archive data and work you have paid for when they throw their toys out of the pram Unprofessional does not even remotely cover it It would be like hiring someone to work on your home and you have paid them in stages then despite having paid them upto date you decide to go with another contractor as your not happy with their work and instead they come back and remove the work you have paid for and dont refund you Shocking absolutely shocking Totally avoid them