Based on authentic user experiences
Burna Boy
6731 reviews
N/A
9 months ago
Avoid at all cost
Website support chat is broken and the customer service phone number is around 1hr wait to talk to someone First time I called I was told my package would be there at 3pm Then second time I called I was told my package would be there by 6pm and I was GUARANTEED it would arrive today Then I called a third time and I was told there was no more deliveries today and they would TRY to deliver it this week Update Yesterday after waiting almost 1 5hr on phone I was told they communicated with the warehouse and that my order would be 100 delivered today they added that I would even get a text message once the truck is close Sure enough I didn t get my package and never got the text message Here s what s happening if you live near the end of their delivery route they might never reach your house Once it s 8pm they stop deliveries and your package is sent back to the warehouse where it stays there for a full day before being shipped again Then you re still in the back of the truck and unless they have less deliveries they will never reach your house and you will never get your package The customer service will keep lying to you guaranteeing you will get your package today but it s a blatant lie
Dee W
6731 reviews
N/A
9 months ago
Delivery driver was so mad noone was
Delivery driver was so mad noone was home to accept the package he swore on the ring cam He proceeded to write a delivery slip for me to pick up in 5 business days at the nearest delivery drop off point I received a call from the clerk at the store that the driver went back hours later to retrieve my package and when she asked if he was trying to re-deliver he said he was not and he was taking it back to the depot Thankfully the clerk refused to release it to him I have reached out to the company including the video of him swearing so nicely and have yet to hear anything back Absolutely disgusting Driver has some serious anger issues and the company apparently could care less with the lack of apology or even response for that matter
Andrew C
6731 reviews
N/A
9 months ago
Part 2
Dec 6th still no delivery no update on tracking app I called Dec 5th at 5 30 and requested a call back They called back Dec 6th at 10 30 I was unable to take the call they left a message for me to call them back but the phone line was clearly blocked Message was line unavailable Not only can they not delivery but now can t answer the phone With only 1 positive review of all the reviews I read that person must be a relative or an employee Hopefully people will read the reviews and avoid this company at all costs Andy Callaghan
Andrew C
6731 reviews
N/A
9 months ago
Part 3
It is now nine days since my package was to be delivered I have tried to call but cannot get through and now they do not offer a callback The shipping company has started an inquiry but they have not updated me as of yet so I can only assume they are having the same issue I can t score ICS Couriers less than a one star Please don t use them They shouldn t even be in business with this kind of service
Rectangular Prism
6731 reviews
N/A
9 months ago
Bought a parcel with express shipping
Bought a parcel with express shipping which on tehir website is said to be 3-5 days It s been 10 days and the package hasn t even left the warehouse it was dropped off at When I tried to email their customer service I got no response after a week Tried again and still no response
Hohm Re-Volt
6731 reviews
N/A
9 months ago
Absolutely horrible service
Absolutely horrible service They would not allow me to add NW to the address and I called in to make sure the address was updated They put in the form and it has been sitting at the sorting facility for over a week It takes over an hour to get through to support which I don t have time to do since I run a business I highly DO NOT recommend this carrier
Blake Tilson
6731 reviews
N/A
9 months ago
Joke of a Company
My package was out for delivery and delivery was never attempted It has now been sitting at the sort facility to be processed for 3 days with literally no update Also it is impossible to reach a person with customer service Doesn t help that their store hours are 11am-2pm weekdays
Pavlo
6731 reviews
N/A
9 months ago
The worst courier service company
I firmly believe that ICS is the worst courier service I have ever dealt with Their delivery times change daily their customer support is incredibly poor with representatives who are difficult to understand and provide vague information about the delivery process On top of that their online chat system disconnects every time I try to use it
WS
6731 reviews
N/A
9 months ago
Horrible Horrible Service
Without doubt - the worlds s WORST courier service They leave a note on my door that they missed me while I was at home That was on a Friday Till Tuesday there s still no sign of them No local number to contact them They have only a 1-800 number that puts you on hold for a loooong time Don t know why a business like TD uses them when they TD can well afford much much better courier service Hope this ridiculously horrible company slowly stops getting customers and then just fades from memory That will be the day
Andrew C
6731 reviews
N/A
9 months ago
Poor service continued
This is an update to my previous reviews It is now Dec 26th and the package that was out for delivery on Dec 3rd has still not arrived Information on the tracking app has been updated Fortunately for me the supplier went above and beyond to personally deliver the order william woodwrite from Guelph to Windsor ICS has done nothing with regard to providing any kind of information or update on the order I can only rate them a one star it would be less if I could I know they will blame many things on the poor service but not themselves I feel badly for their customer service department it must be disheartening to work for such a poorly run company and handle the many complaints they surely get on daily basis FYI when I put in my first review they were at a 2 and in only a few weeks they are now a 1 6