Idealmats Reviews

Poor quality

Poor quality I ordered 99 x 66 and the May they sent has a 1 2 cm run out so it looks a mess It is also badly cut Apparently the ta and calms say it could have 2 5 cm run out on its 99 cm imagine how tough that would look but this company says that is acceptable They also said as they sell many mags without issue they didn t see my issue Make your own mind up but a fitted mat that doesn t fit and can be up to 3 cm 100cm out is not my idea of a good product or a fitted mat

Utter rubbish customer service

Utter rubbish customer service sent one proof and then sent a final completely different Then corrected and asked me to pay which I had already done Then said they would make until I repaid repaid for what I hadn t even got a decent proof and I has ready paid for one which I had got madness cant talk to anyone emails to the service team are frustrating

Really annoyed

Really annoyed Wanted a decent mat for the entrance of the business with a personal logo on it got none of that but I did get the thinnest mat I ve ever seen in my life and it cost over 200 what a waste of money looks like an off cut Very disappointed indeed and have asked for my money back

Door mats ordered but none received

Ordered a custom door mat that never arrived On emailing Ideal they told me they had spoken to the courier and arranged redelivery twice I have a video door bell and no redelivery attempts were made Ideal refused to pass on the contact details of the courier to me and instead kept attempting to reorganise redelivery on my behalf without checking if I would be in to receive the parcel on that day Their telephone line is not manned and they do not act on any messages left I requested that they instruct the courier to return the door mat and refund me but I have recieved no response I am now having my bank claw back payments as no goods were recieved

Be Very Careful when you approve

Be very careful when you approve your design the visual they send you is not what you need to review They incorrectly put the wrong backing which means my mat slides on carpet making it dangerous Stating the floor type in an email is not good enough You need to wait until you get the invoice and then check the floor type on that When this is wrong you need to hand amend this and send it back to them Mat looked ok when it arrived but sadly no use as its dangerous

Very pleased with the assistance

Very pleased with the assistance received with my order It was delivered very speedily and I am delighted with the mat in every way

Fantastic custom mat service

We re really pleased with the custom welcome mat that Ideal Mats created for our business - the attention to detail and fast service are extremely impressive Thank you so much

Brilliant service easy process and great end result

We came across ideal mats on google I made contact with them regarding a design i had in mind for 2 mats I received some designs proofs to see what i would like i made a decision and was offered samples of the colours that were going on my mat design if i wanted them I personally choose to brave it and go with it hope for the best The colours are a little off on the computer to what is printed which is normally the case and the reason they offer the samples so bare that in mind if you set on certain colours having to be exact I was really happy with the outcome The mats look great in my store showroom the quality is great everyone has commented on them I would highly recommend this company and would happily use them again I ll be honest I had not seen the reviews on here before ordering and if i had that may have put me off a bit but going from my experience they have been great and their work is a very good standard so give them a chance I m glad I did

Great quality mat still looking brand

Great quality mat still looking brand new Great customer services as kept in contact the whole way through Thank you