Idealo Reviews

Absolute disgrace of a company avoid at all costs My wife bought a stand for a laptop at significant cost it should be said it arrived damaged and the box in tatters We have tried to contact the company via multiple platforms and have had no response whatsoever They are an absolute disgrace in terms of a retailer and should be hung out to dry for their abysmal customer service This is evident from the majority of their reviews being horrendous

I have had a similar experience with this company to everyone else it seems Wish I had seen these reveiws first before purchasing I wanted to return a laptop table but they said it would need to be retuned to china I asked for them to give me dimensions and weights of the package they sent as I didn t even open it because I knew I no longer needed it before it got to me And I emailed them back everyday for a couple of weeks with no response They are just ignoring me Please no one waste your time or money on their products

At the start of lockdown I ordered a laptop stand to help me work at home It took ages to arrive and was flimsy and not suitable for use I asked for a refund and was told I would have to post it to China at my own expense and provide a tracking number I did all this in May and have still heard nothing - my emails and messages do not get any responses I think I ve been scammed and I am angry disappointed and hugely out of pocket My advice to others is AVOID

I would not even offer 1 star to this company I had a very bad experience with them I was suppose to receive my product in 10-20 days I emailed them to check on the status since I was receiving no updates about when I would receive it I got a response to my email saying that I should receive it in 10 days but the next day I received another email saying that I will receive it in 4 months Funny thing This company needs a better management in 2020 they can t expect people to wait 4 months for their order Anyway I reply saying that I don t want to wait that long so they canceled my order I waisted a lot of time to order and receive my product and It is a very big disappointment to see that a company does nothing to make their customers happy Anyway don t use this company Not serious Thanks

Ordered a comfy desk Easy transaction delivery fairly quick That is where the good review ends Once opened the desk was cheap plastic with one part missing and faulty leg Packed it back up requested refund They responded within three days and sent me a returns form So far so good Returned item as requested Never heard anything from them no refund Baring in mind I returned item at beginning of July and I had to chase and chase and chase numerous times No response via email to any of my enquiries as to where refund was Sent final email letting them know that if they did not refund me ASAP that I would pass it on to my credit card company as a dispute and let them deal with it No response nothing I received an email yesterday 7 October out of the blue informing me I had been refunded Shock horror Checked credit card statement No refund Not shocked Hopefully this will appear in the next day or two Avoid company at all costs The communication is absolutely abysmal if you want to return anything It s not worth it

I buyed trought idealo a product from ebay When I receive the product I had to pay Kapitalbereitsellungsprovision from DHL and the Andere ZollabgabenI am not abble to get in touch to any body to get clarification

my order never arrived after 15 days and still i am chasing and they keep sending automated answers Turns out they are letting sellers advertise things they do not even have

I bought sandals which were not any use I have asked them for an address to return them and get a refund Still waiting for a response

I bought a game for the Switch last saturday Only after buying I saw that it should not be delivered before wednesday Now it is thursday and I finally get another email that the packet will be shipped today not arrive here expected shipping date wednesday next week I also got another email saying that they use DPD and they are overwhelmed with the many packets WHY THE F DO THEY USE DPD WHEN THEY CAN T HANDLE THE PACKET LOAD OF A PANDEMIC WHICH IS ALREADY GOING ON FOR ONE AND A HALF YEARS DHL on the other hand did know how to adapt to this situation and every packet arrives here at our door with no delays Un F ING believable Now to the intransparency I did not know about those delays until I got the email with the shipment notification today If I would have had the information I would have cancelled the order immediately and got it from a more reliable source Never again And I want to clarify this this is a SYSTEMATIC PROBLEM I read some idealo replies and they are always like I m sorry our supplier didn t blaa YOU idealo YOU chose this business model of working with many suppliers If YOU want customer satisfaction YOU are in charge of getting all the information you need INCLUDING IF AN ITEM IS IN STOCK OR NOT from your supplier Because the customer only receives the information from YOU If you have a bottleneck further down the road you can shift the blame but the result IS the same Dissatisfaction

Very unsafe place to shop Fraudulent shops that collect credit card info by selling products too cheap and then just delete the order with no explanation and then change name so it is impossible to warn others against them My latest 8 orders on Amazon de were cancelled - all from advertisements on Idealo de