Identityguard Reviews

Bibi was VERY helpful

Bibi was VERY helpful and explained everything that would should happen following my S S number breach Very detailed but made sure I understood everything that was explained to me as well as ensuring all of my questions were answered to my satisfaction

High Risk Alerts

Identity Guard with your Customer service Representative Dae eased my concerns over Alerts that I received from Identity Guard Dae was very courteous and demonstrated a lot of patience with me through this ordeal I truly appreciate her and all the effort she took to ensure my identity safety When this contract ends I will be sure to sign up again Thank you Identity Guard and Dae

Bibi phoned at a time I could not

Bibi phoned at a time I could not converse true to her word she phoned at the agreed upon time for our follow up At the follow up Bibi was patient contacted the creditor which I tried to do prior to calling and was unsuccessful and Bibi assisted me in resolving the issue Thank you Kudos to your staff

Telephone Help provided by Jorgia 5 10 22

My call was referred to Jorgia i explained to her that i had been unable to log in Jorgia asked what i did She went on to verify my information Explained Identity Guard merged with Citi Credit Monitoring Jorgia was clear in her explanation instructions on how to log in using the new website address Jorgia was very patient something Seniors like me appreciate On resetting my password using my ipad i was taking time not once did she show impatience She is is knowledgeable and is a great asset to Identity Guard I was thinking on cancelling my membership until I my telephone call was transferred to Jorgia I appreciate the help Please let her know I did

Tere is a real gem in your organization

Tere worked with me and my husband on some issues we were having She was very professional and very patient and stayed with us until all of our issues were solved It is worth every cent to have Identity Guard when you provide such wonderful assistance Thank you Tere

I was walk through every process that

I was walk through every process that pretain to my initiation contact with Identity Guard I learn alot about my coverage the one on one help I would actually receive I was in ah to the immediate help I receive as well as genuine concern WOW

This review is regarding Helga supervisor customer service

This review is regarding Helga I have had the luck and pleasure to get to speak with Helga twice over my 13 year membership She is nothing short of marvelous patient intelligent able to explain and answer questions give good advice and guidance relating to identity theft She knows the products well and she is excellent in communications You are very lucky to have Helga on your team She is a rare gem She is one of the main reasons I continue to support Identity Guard because in this day and age it is difficult to find support and guidance as she gives I am not speaking to a robot lol I have a genuine person who understands her products very very well and the industry she is in She takes the stress away

Excellent Customer Service

I called in because I couldn t view alerts Crystal walked me through the steps necessary She provided tips for ease of use She also explained other security features available to me via my membership Crystal was thorough and patient Crystal provided excellent customer service

Juanita was extremely professional

Juanita was extremely professional thorough and compassionate She walked me through the steps we d be taking and assured me that Identity Guard will do everything in their power to protect my identity and resolve my situation Was truly impressed with Juanita

I was a victim of identity theft my

I was a victim of identity theft my social security number name and date of birth were compromised Michael at Identity Guard quickly helped me get on the phone with the credit card company to investigate They have been very helpful with this scary and unknown process Highly recommend their services