


Based on authentic user experiences
Melanie
6731 reviews
N/A
5 months ago
Rip-off and incompetent service
I have never had such an awful experience with a company not to mention that I have been ripped off for almost 300 Now I see that other people had the same experience despite IDP making me believe I am the only one and that I am the problem They wrote Please note that exam software did not have any issues as we had other Test Takers that were successfully able to complete the test We understand there could be technical difficulties and we tried to assist you as well But do not be fooled - there was no attempt of true assistance Despite going back and forth with them for almost 2 months now all I have received were copy-pasted responses to my e-mails I thought I would get closer to a resolution when I noticed they have a complaint form on their website which you can use to escalate the issue to IDP s head office but in the end all I got was another generic e-mail from the same agent that has been assisting me all along The customer service at IDP seems to be structured in a way where they keep you in a cycle until you get tired and let them get away with taking your money without providing any service To provide a bit of context to my issue if someone needs it - the problem in my case was that the Inspera Exam Portal app asked for additional access to my microphone and camera only after letting me into the testing system I was not able to grant these since the app does not allow test takers to leave the full screen mode Upon contacting support through the Chat option in the portal without an answer and via email I had to close the app to grant access and come back but was locked out of the exam IDP Online did not provide any support on the day of the exam except informing me that my IELTS test was terminated without a right for a refund
Malisa Gambacorta
6731 reviews
N/A
5 months ago
the worst experience ever a true
the worst experience ever a true robbery Test taken in march I past their answer with no proofs at all that I had done anything wrong they just canceled the test for unspecified and unknown technical issues I have sent them all the screenshots taken during the test to proof that the rules had been followed as requested I see here that i aonly one of the many person that has been robbed by them Do not ever pay for this online test look for other more professional and trustful providers to avoid loosing moneyWe understand there could be technical difficulties and we tried to assist you as well Unfortunate in your case Test was not successful and you may refer to link for more details There was some pop up message on your system as IOL terms and condition states that no application should be open and notification on your system must turn off during the test as it will terminate your test Application is designed in such a way that if there is any interference during the test the session will be auto locked While we are sorry for the situation as the test was no completed test result will not be released and we are unable to process refund for incomplete test
Laiba Ansari
6731 reviews
N/A
5 months ago
Stay away from the online IELTS tests offered by IDP
Please stay away from the online version of IDP IELTS They fail to tell you the requirements or send you information prior to the tests The technology used for the tests are an absolute disgrace The tests lacks adequate tech support the staff exhibits complete disregard for accountability and readily shifts blame on to participants despite the fact that the participants are ones funding their salaries When the software fails you re given 5 minute to log in their software update takes 5 minutes so there is no win Re scheduling is not an option participants must pay again It feels like they have released some beta version of the online test platform and the participants are penalized for the failures of their system These tests are not regulated or no legislature around them so far so avoid these thieving crooks by all means Choose British council tests where possible Their staff exhibit greater respect and accountability towards the program and the associated software
Stefan
6731 reviews
N/A
5 months ago
This place is a scam
This place is a scam stay away I paid over 300 euros First the login for the speaking test did not work for three times in a row Then with the writing reading listening part they had outrageous demands about the room I was sitting in I had to cover up a tv that was situated five meters from my table facing in the opposite direction then I was asked to remove the paintings from the wall In the end I didn t get my results because the connection failed and they said I didn t do the tests even though I completed every single bit of it This place should be banned from offering tests I lost the money and still don t have an official test result
monica anyango
6731 reviews
N/A
5 months ago
the biggest scammers
They are the biggest scammers The website seems professional but the online IELTS exam is a scam I was never able to do the online test due to technical issues on their platform and didn t even get a partial refund So you will just lose your money and have no exam results
Alwind
6731 reviews
N/A
5 months ago
Totally fraudulent Don t use IDP in Italy
My nephew signed up for the online exam They cancelled his exam bc he hadn t uploaded his passport They kept the registration fee and refused to apply it to a future exam
Onesie GG
6731 reviews
N/A
5 months ago
Unprofessional non serious consultant
Consultant at IDP Pakistan karachi branch who is handling my case for UK studies is so unprofessional and has a very non serious behaviour She doesn t answer my texts or my calls doesn t even explain anything to me or clear my concerns and super rude and when i ask to explain something to me she says i don t have time I will never ever recommend IDP to anyone and i hope IDP Pakistan takes action against that non serious consultant
6731 reviews
N/A
5 months ago
Complete IELTS scam
Complete IELTS scamBooked online deadline for my application quickly approaching Can t upload passport on website - errors Receive email test was cancelled will miss deadline of application now and they say there is NO refund possible Will be interesting to find out if I will need a lawyer or a consumer help service Cancelling for something which is their fault is already the first problem but not wanting to provide a refund is a joke and highly illegal in this case especially as there were technical problems
Thiyagarajan SS
6731 reviews
N/A
5 months ago
IELTS IDP Gold coast
IELTS IDP Gold coast I have always scored 8 OR 8 5 in IELTS speaking and I only had a problem with writing So they gave me a young boy who was inexperienced in the manner of conducting the exam He was so nervous had a shaky voice and rushing me through the test After I complained on the manner which the speaking test was conducted All they said was I should have complained before leaving the centre so they could give me another examiner They are after people s money and are playing with people s future They give you inexperienced examiner who have no clue how to conduct a speaking test I am so disappointed in the IELTS IDP test centre in Gold coast They should train novice examiner better before they send them to conduct a test for people Having an Australian accent does not make you better than ESL s
jes
6731 reviews
N/A
5 months ago
A Scam or a Language Test
I have consistently scored 8 or higher on my reading tests including a 9 0 in 2022 0-1 errors However my most recent score was 5 0 which suggests that I answered roughly half the questions incorrectly an outcome that seems highly improbable given my track record When I inquired about evidence of my errors their response was essentially a we checked ourselves it is okay we won t provide details errors display any proof The lack of a real appeal process is concerning It feels as the testing organization could arbitrarily assign any score as they have not provided a transparent method for challenging their results This makes it difficult to distinguish this situation from a scam