Idx Reviews

It is an insult to injury

I received IDX as compensation for a Hospital Data breach They were hacked a second time a few months later and I again was offered an IDX subscription but apparently not possible with an existing coverage I am pretty certain the CS guy was high Today I got an alert from my free bank credit monitoring that my SSN had been used twice luckily they had tried using a defunct address so thankfully unsuccessful I tried reaching IDX but after spending an hour in the cue they dropped my call This service is like getting flipped off by the hospital

Information at Sutter Health was

My information at Sutter Health was hacked The senior staff MBAs did not take responsibility for the hack and apparently hired this unknown company to monitor my data I m not giving out my private data to this unknown IDX company to get hacked or used in the black market

One star is too generous

One star is too generous I called the number that was on the letter that I received supposedly from Change Healthcare The lady i spoke with said she was from IDX When I expressed my concern that this could be a scam the representative claimed they were a third-party service hired by Change Healthcare but she couldn t provide the company responsible for my data breach She said the letter I received if it didn t specify meant it was a generic letter I told her that was the dumbest thing I d ever heard and that a legitimate company will always keep records and someone should be able to tell me not specific details but at least provide a company name She couldn t provide any useful information which was a huge red flag She also tried to argue that the number on the letter wasn t for Change Healthcare but for IDX even though the letter clearly had Change Healthcare s contact details To top it off the letter I received wasnt even on actual copy paper I literally is the cheap flimsy multipurpose shiny paper they aell at Dollar General which further raised my suspicions Lack of transparency and useful information was plenty to confirm my suspicions This has SCAM written all over it It is just a way to obtain an individuals personal information rather than help Beware

Customer service non existent

I received a new security breach in the mail I tried to send them a message to extend my service for the new breach No response I called and they said wait until current subscription expires and try again Zero luck and total waste of time

Thank god I ve found this reviews

Thank god I ve found this reviews because I was almost tempted to sign in I thought 2years of free monitoring What could be wrong Thank you everybody for your reviews

NO CUSTOMER SERVICE AT ALL

I Emailed them twice but never received a response back from them at all After you send the email you get a useless generated case numbers as a reply stating that they will be in touch with you within one business day THAT NEVER HAPPENS I can t get a hold of them on the phone because the wait time is hours I don t think I trust this outfit at all their customer service is non-existent

Ridiculous

Ridiculous useless and possibly harmful service I received this monitoring service free as a result of a data breach Somebody is paying for this but they are throwing their money away The alerts when I get them are useless They say things like You have an alert When I go to the site there is no additional information I was told that I had 20 exposures but no info as to what when or what anybody is doing I too have written to them with no response As others have said they asked for more information than other identity protection services No sooner I give them my info Discover warns me that my social security number has been exposed By the way I m not paying for any identity protection through Discover This is just the free stuff they offer What s wrong with this picture

Same thing everyone else says about

Same thing everyone else says about IDX Received the letter from Change Healthcare Started the IDX monitoring I can t get past the verification process Finally got some one on the phone who agreed with everything I said and offered no help They don t respond to emails They ask questions that don t apply to me and then lock me out This has been going since October 7 2024