Iflyworld Reviews

Terrible experience

Terrible experience my daughter was so excited to do this flight but was scared by the instructor putting a signal so close to her face she left the tunnel in tears as she missed her high flight The company will not help as we would love to come back but theh want to charge us more that we paid for the first flight All in all we spent over 100 that day including fuel and she flew for 1 minute Update we contacted customer service and they suggested a deal to come back which worked put to be even more than we had paid Thanks ifly for suggesting we contact CS You type your replies on your negative reviews as if you care and you don t you are just a money making machine who doesn t actually care about the customer

Absolute rip off

Absolute rip off Stay away Paid 68 10 to expect a 30 mins session but only got 2 mins You will share 30 mins in turns with a group of 6 people and then they had further booked the same session with another group so you end up with no more than 2 mins Instructors extremely rude and unhelpful may be under paid and stressed out The receptionist was ok and cooperative They are making endless money for a really bad service and should be investigated by the government

Really disappointed

Really disappointed morale obviously low as instructors looked as though they wanted to be anywhere else but work Our first minute was 45 seconds and the second minute we were only in the wind tunnel for 50 seconds whilst I paid an extra 10 to be elevated in the wind tunnel Time to change your business model IFLY as we were offered half price returns and yet you could offer it free and we wouldn t want to come I would suggest you have less people through the door give longer flights and motivate your staff - we are much more likely to return I hope this review helps

Utterly ripped off

Utterly ripped off Four people at 285 plus we were upsold to go a little higher for extra 10 each within allocated time Total time was less than 2 mins each so 40 per MINUTE I know this cost included a few grainy photos and a few secs of video but this is all digital no quality hard copies Our Instructor however did an AMAZING job She was great and this review is no reflection on her doing her job well

Wont be buying vouchers ever again

Initial sessions were great Then was convinced to purchase three more sessions at a reduced rate however when attempting to book within the period given there were never any slots available and then had to pay an extension cost of 30 Will be trying elsewhere after these sessions are completed Should not sell vouchers if there is never any space Opportunistic gain when having to extend the vouchers

Not a customer focused business

Not a customer focused business Was given a voucher to fly as a birthday present arrived at Basingstoke center 15 mins before the session not 45 mins as required by the center and was told to get lost as not enough time to get changed and instructed i e to be told about the same flying rules as a mandatory pre-flight video explains in 3 mins Objection that this indeed could be done within 15 mins was dismissed on the computer says no grounds Rules are important especially safety ones but common sense should prevail

You ruined my children s Christmas

I brought tickets as Christmas gifts for Boxing Day My daughter woke up poorly so I needed to reschedule I called multiple times for no one to answer I left voice messages on the answer machine for no one to respond I sent emails and messages on Facebook also for no one to respond So obviously we did not reschedule due to their incompetency to answer calls or respond so my children have lost their Christmas experience and I ve lost my money of 135 00

Awful customer service money grabbing

After visiting iFLY and spending over 150 with my family I purchased a 100 voucher after this I got pregnant and couldn t fly I emailed to ask for an extension due to the circumstances no reply After complications with the birth the doctors advised me not to do a lot of things for many months once I made a full recovery and the doctors gave me the all clear I emailed iFLY once more no reply I emailed 3 more times I finally got a reply and they responded As a gesture of goodwill I would like to offer you a 50 discount on any of our return packages - They wanted me to spend even more money Awful customer service