Ignitestoves Reviews

Terrible job

Terrible job What started out all nice and easy turned into a disaster They had massively underestimated the job involved in my new log burner and chimney liner Ended up with -Badly damaged plaster work and beading falling off Granite hearth slabs left badly damaged after install Old razor sharp liner fragments left on the drive Buckets of mortar left on drive Paintwork left in a terrible state I have contacted them regarding all of this and three months later still heard nothing Nice and friendly promise the earth but sadly didnt deliver Avoid

A very drawn out job and cancellations

A very drawn out job and cancellations The initial survey was a waste of time as my agreed hearth was then changed for something I didn t want The plastering still hadn t been done three months after the fitting and I eventually gave up on them finishing the job

We were very disappointed with our

We were very disappointed with our stove and the service The communication from the salesman wasn t clear and didn t specify that he he had arranged the flue to come out the back of the stove which gave it a completely different look to what we asked for It was offered to us that it could be done again but we would be charged for it after complaining they offered to put half towards it but would have still cost a lot of money on top of paying for the original fitting We chose the charnwood stove in cream which we assumed was just like the sample colour that we saw in their showroom however it was spray painted cream which we were not made aware of The paint was actually patchy in places and comes off easily The workmen were very nice and left the place tidy afterwards Just bad customer service and lack of communication which really let us down

Job well Done

For our part we had a good experience with these people They were helpful communicative and tidy Due to the situation with Brexit and the Covid restrictions a company connected with the making of our fireplace went bust but they let us have a more expensive model at no extra cost for which we were grateful They were very careful to observe the distancing rules and protected our floor with sheets In view of the other comments it looks like I am their Dad But you can only speak as you find and we are well satisfied

Needed a fire disconnecting and capping

Needed a fire disconnecting and capping Too small a job for some but Mark came within an hour was polite careful and efficient Would def recommend and go back for any future requirements Thankyou Mark