Ikea Reviews

the odour ruins otherwise good product

Love the looks and design and price of my Greaker cabinet But after bad chemical like smell and weeks of opening the window beside it opening drawers all out for airing it the sickening odour is still there Washing it warm soapy water several times no help Is it toxic paint Or is it because I just noticed that the backs of the drawers are not sealed with plastic and formaldehyde is still used by Ikea factories and this is the odour Either way regret the purchase

We bought our entire kitchen Bad customer service and

We bought our entire kitchen and appliances from ikea the oven has started giving problems I lodged a complaint they said they can t replace it but someone would contact us within three days to fix it It has now been three weeks and several emails and we still haven t heard from them we still can t make any food in the oven Will NEVERpurchase another appliance from ikea again

Appalling customer serrvice

Appalling customer serrvice It is as simple as this need help Do not get it at all who cares

Don t bother using click and collect

Don t bother using click and collect half your items are out of stock even though you have checked out and paid for them There s absolutely no point making purchases this way

IKEA has appalling customer service

IKEA has appalling customer service They failed delivery 4 times and wasted a lot of our time In addition you have to wait between 1-2 5h on hold to talk to anybody Worse experience ever

Terrible and sneaky service

First I waited for over 30 mins on the phone when I was told it was meant to be 10 mins The reason for why I was calling was that I received a delivery for one out of the two items Once that item was delivered hours later I was then informed that the original item I wanted was no longer in stock and received a refund However I was left with still paying for the 40 dollar delivery fee on an item that was only 15 They then decided to partially give me refund for the delivery as the item was delivered However I explained if I knew that the item that I wanted was never available only was told after the fact then I would have never ordered anything Especially considering I paid more for the delivery than the actual item itself Absolute joke So sneaky

Incident Report Unprofessional Conduct and Delivery Issues with ANC Drivers

Here s a rewritten and more concise version of your detailed account Incident Report IKEA Delivery IssueDate and Time 26th Dec 2024 approx 1 30-2 30 PMI received a call from IKEA customer service at 1 51 PM informing me that the delivery driver claimed they couldn t find my building and couldn t reach me However I had not received any prior call from the driver I asked the customer service team to have the driver call me directly for guidance When the delivery truck arrived it had one driver and two passengers one claiming to be the manager I directed them to park near the lift but they expressed concerns about the space and parked partially on the footpath Upon unloading I noticed one pallet of goods and I reminded them that the delivery email mentioned 19 items The manager claimed there were 27 pieces due to some items being in multiple packs I suggested cross-checking but they seemed irritated The interaction escalated when the driver threw a piece onto the tail lift carelessly and the manager began recording without my consent He then claimed they could withdraw the delivery which I questioned as the goods were already in the truck and belonged to me Feeling threatened I stood in front of the truck to prevent them from leaving At this point the manager and another individual approached me aggressively twisting their fists and demanding I move I called IKEA and attempted to reach the police but couldn t get through Eventually I apologized and asked them to proceed with the delivery but the manager insisted on leaving saying he had contacted both IKEA and the police While waiting I spoke to Lucy from IKEA who tried to mediate Later I learned the police and delivery team had left without contacting me Key Concerns and Questions 1 Driver Accountability The driver s claim of an unreachable phone is questionable Can IKEA verify this using phone records 2 Recording Without Consent Who authorized the ANC manager to record customers Does this have legal backing 3 Refusal to Deliver Is it legally valid for ANC to refuse delivery citing safety concerns without evidence Recommendations for IKEA 1 Delivery Window Providing a 6-hour delivery window 1 7 PM without advance notice is inconvenient for customers Consider a 1 2 hour notice 2 Driver Conduct ANC drivers displayed unprofessional and hostile behavior Does IKEA have measures to regulate and manage them 3 Vendor Choice ANC s service quality during COVID was subpar Why is IKEA still contracting with them without robust oversight Conclusion IKEA and ANC need to address these concerns to ensure better customer experiences As customers we don t expect royal treatment but we do expect to be treated respectfully and efficiently I m considering raising this matter to Fair Trading or legal channels for further review I hope this feedback helps IKEA and ANC improve their delivery operations and customer service

I ordered an IKEA Besta TV unit and was

I ordered an IKEA Besta TV unit and was told it would be delivered today between 9am-3pm The delivery driver arrived but he asked my partner to help carry one of the items upstairs even though I paid the 39 delivery option which includes bringing the items into the house This was in contrast to the 29 option where they only deliver to the doorstep Upon opening the package I immediately noticed that one of the items had clearly been dropped on a corner I called IKEA right away and was told I d have to wait more than 30 minutes for assistance Once they answered staff member Sophie informed me that they could arrange a pick-up and replacement in two days However when Sophie asked about my apartment I explained that it s three levels That s when the issue arose She told me that IKEA s third-party delivery service can only go up two levels despite the fact that I ve previously had a couch delivered to the same apartment with no issues In fact the driver today took the TV unit upstairs although he did ask my partner to help carry it This made no sense to me Sophie insisted that I d gotten lucky and that there was no guarantee the third-party service would take the replacement up three levels in two days or pick up the faulty item and take it down I also mentioned that my partner wouldn t be home next time as he made sure to be here today to assist with assembling the item Sophie after 40 minutes of back-and-forth suggested I get a neighbor to help carry the faulty item down and bring the new one upstairs If that wasn t possible I was told I could hire an external party send IKEA the invoice and they d reimburse me Are they having a laugh What s frustrating is that when I paid 39 for the delivery there was no mention of the third-party service s two-level restriction This lack of transparency from IKEA is unacceptable Sophie said she d send a request to the delivery driver to see if they d bring an extra person or take the item up but there s no guarantee I also requested to speak to a manager but Joira the manager refused to take my call She He claimed that escalating the issue wouldn t help and that she would just repeat what Sophie had already said If managers aren t going to handle customer issues then what is their role At the end of the conversation Sophie said IKEA would refund the 39 delivery charge but it would take five business days for someone to call and process the refund So now I m left with a damaged item my TV on the floor and no certainty that the delivery driver will pick up the faulty item and bring me a new one Sophie also mentioned that if the driver refuses we just have to keep trying until your new product is with a delivery driver who is willing to carry it up an extra 10 stairs This entire situation has been incredibly frustrating and IKEA s handling of the issue has been far from satisfactory The lack of communication unclear policies and poor customer service are making this process unnecessarily difficult

Terrible kitchen experience

I purchased a kitchen laundry in October There were 4 items that were out of stock we were advised that they would be shipped a week later We are now into January have kitchen installers booked for 13th January we are still missing 2 items crucial to the installation They are in stock in Adelaide but Ikea refuse to have them shipped from Adelaide because we live in NSW I am so stressed have had dozens of calls emails with Ikea with no one knowing what s going on lies false promises What a dreadful experience DO NOT BUY A KITCHEN OR LAUNDRY UNLESS ALL THE ITEMS ARE IN STOCK AT TIME OF PURCHASE