Ikea Reviews

Zero regard for the customer

Zero regard for the customer contracts are not fulfilled Ordered online with enough products on stock They informed me before the delivery that they canceled my order the products that I ordered were never reserved and Ikea sold them directly in the store to someone else is it even legal to sell the same product twice when you have a binding contract with a customer

Over-promise under-deliver is their motto

I made an order on 5 21 for some boxes and other stuff for moving I had originally calculated that they will deliver it on 5 27 - it is normal to expect from them to deliver something in 3-5 business day I stay in Cluj Upon receiving an order confirmation I was notified that the delivery date is actually 5 23 - what a pleasant surprise Looks like IKEA finally upping the game Comes Friday 5 24 no delivery no feedback - nothing from them I had to go to the website myself to look for any info regarding my delivery They changed it to Monday 5 27 - just like that Don t know where big companies like IKEA are headed these days - you guys think you re too big to care about these reviews About peoples experiences with you Shame crappy customer service

Profoundly disappointing

I regret to inform you of the profoundly disappointing experience I have recently encountered with your services which has been exceptionally below the standards expected from esteemed organizations such as yours We placed an order for 100 ergonomic chairs and promptly settled the invoice for the full quantity However upon delivery we received only 99 chairs While the installation of the chairs proceeded as scheduled the arranged collection of remaining packaging has been egregiously mishandled Despite assurances I have been waiting since Tuesday for this collection initially confirmed for Wednesday then rescheduled to Thursday between 12-16 Regrettably after dedicating the entire day and disrupting my work schedule I was informed they would arrive today Friday by 15 00 only to be left waiting once more without any communication or arrival Furthermore attempts to contact the assigned agent responsible for our order have been met with unresponsiveness It was not until the end of the week after reaching out to another colleague that I received communication from Mr Vlad the B2B agent Such lack of professionalism and responsiveness is deeply concerning This entire experience has been not only inconvenient but also reflects poorly on the reliability and customer service standards expected from both IKEA and Pronatur As a customer who values efficiency and professionalism I find this level of service unacceptable

The customer service sucks

The customer service and punctuality sucks I placed an order for some furniture stuff 10 days ago the delivery was scheduled for yesterday 23 07 2024 in Brasov but it never arrived The scheduling time was between 9AM to 5PM and I was at home all day to recive notification from Ikea that the delivery couldn t reach me but actually they never rang the door bell or phone notification Tried reaching out to ikea for solutions as the delivery is quite pricy approx 60 Euro but no success Not to mention that on the transportation company track and trace system appears that they tried to deliver my stuff in Sibu but the destination was Brasov which is 150 km away I was on call with their customer support but they had no clue how to manage the situation Super dissapointed on the quality of your customer support system

TAX FREE

I bought products from Ikea store in Timisoara I do not live in Romania so I asked for a tax free form They issued the tax form with everything needed When I left the country I got stamps from Customs so everything was as it should be When i came back home I wrote to the IKEA store in Romania to ask where should I sent the forms for claiming the tax free I was waiting for an answer for maybe 5 days Everyday someone else was answering my emails until I finally got the answer that I SHOULD FISICALLY BRING THE FORMS BACK TO THE STORE I told them that I can send the originals via post if they could just tell me where but they never answered me on that email I have never heard so much nonsense The communication was awful not collaborating on any level in every email i was explaining everything from the very beginning so disappointed It makes no sense to ask someone to fiscally bring the documents back to the store to claim the TAX FREE

No one ever respond to the telephone poor Customer Service frustrating not the Ikea that I experienced in the UK Rubbish

No one ever responds to the telephone for such a huge company how can you trash your image like that you should employ more people That ridiculous chat box is frustrating all that it does is to direct you to do your own investigation to find an answer but you can t It tells me that orders over 399 lei is free of charge to pick up from Cluj-Napoca which is a collection point but when I select it it says that I have to pay 39 lei I would like to ask for advise but no answer to the phone So so disappointing I have been buying from Ikea a lot in the UK and always have been so happy but your Ikea Romania is so so rubbish you need to invest more in Customer Service and definitely employ people who can respond online and to that telephone that no one ever does So frustrating

Crap services beware

All is well if you can order online and don t need any of their help but beware if you do There is almost no way of getting in touch with them If you call you ll have to wait 30 minutes minimum and that is if it doesn t get disconnectedTheir chatbot is useless don t even botherAlso check and doublecheck their delivery service you will almost always not receive your full order and they could care less if you don t notice it right awayIt s not what it used to be in the past it s really bad

Shockingly terrible customer service

Shockingly terrible customer service 40 minute wait for phone customer service Non-responsive afterwards via email Endless mix-ups Missing parts Failing to send these It s like Ikea is trying really had to give customers the worst possible experience

THE WORST COMPANY I HAVE EVER DELT WITH

THE WORST COMPANY I HAVE EVER DELT WITH I ORDERED A BABY MATTRESS OVER 2 WEEKS AGO AND SOON I AM ARRIVING HOME WITH THE BABY AND WONT BE ABLE TO PUT HER TO SLEEP IN THE COT BECAUSE THE MATTRESS NEVER ARRIVED AND I HAVE CONTACTED IKEA SEVERAL TIMES WITHOUT SUCCESS NEVER EVER USING IKEA AGAIN DISSAPOINTED