Illumination Reviews

First they take your money which they

First they take your money which they are by far the most over priced in all off Florida When all there lights break they give you 3 different reasons on why you are not covered under warranty Whatever you do DONT USE ILLUMINATION RUN THEY ARE AN AWFUL COMPANY After spending thousands of dollars with them over the a few year time period they wiggle out of your warranty Rest assured BBB AND ATTORNEY GENERAL will be contacted and cases filed Save your money go somewhere else

This company beggars belief

This company beggars belief So I contacted them to arrange for delivery of my 2 missing lights as per my previous review where they tried to defraud me They acknowledged their mistake and I have just received the package with the 2 missing lights Surprise surprise when I opened the box there was only 1 light in there The weight again correlates to 2 lights being the package but it is impossible to fit in 2 lights in the size of the outer packaging box I got multiple reassurances that 2 lights would be despatched but it seems the company will try to reflect inaccurate weights and defraud you where possible Back to trying to get my missing light sorted now Surely an empty box won t turn up next time

Illumination co uk are based in Germany

Despite the co uk web domain Illumination are based in Germany This is not made clear until after checkout when purchasing online - Hofstein GMBH They send the usual confirmatory emails Then nothing When pressed on where the goods are - you get a stock response - delays with supplier So after one month I did a credit card charge back as they had not despatched the goods paid for

Absolute heap of shite

Absolute heap of shite DO NOT BUY FROM THEM I don t think I can post photos here but trust my word Never seen a product like that

AVOID AT ALL COSTS

AVOID AT ALL COSTS BE EXPECTED TO PAY UPFRONT CUSTOMS CHARGES PRIOR TO DELIVERY Ordered 2 light fittings and a floor lamp The floor lamp arrived minus the glass shades and the others were held by Parcel Force awaiting payment of customs charges totalling 57 15 which i am expected to pay upfront This information was not given to me upon placing the order The website states illumination co uk but the company is in Germany and this is not at all clear until you have ordered and paid

Not a uk company

Despite the uk domain name the company is based in Germany If I had known I wouldn t have ordered from them The light I received had clearly already been returned by another customer - there was a ripped open invoice pocket in the side the box was poorly taped up hanging open and there was supposed to be an eu adapter but this was missing I didn t want a light that needed an adapter to use The light was wobbly with very thin flimsy metal supports One leg also had minor damage It had taken an hour to unpack and assemble and then another hour to repack The return instructions gave no way to arrange a collection and it took two hours and three post offices before anyone would take it by which time I was in tears I am now waiting anxiously to see whether I will actually receive my refund A very stressful experience I have no wish to ever repeat

Failed to deliver and won t respond

Paid for table lamp floor lamp and accessories Incorrect accessories and table lamparrived nearly 3 weeks ago No sign of floor lamp and will not respond to emails or automated complaints process Avoid

Avoid being scammed by illumination co uk

Having searched for the right lighting I ordered 2 relatively expensive pendants from illumination co uk That was 6 weeks ago and they have taken my money and run I have sent several messages via their online contact form the only way to contact them as the no they have gets you an automated msg saying calls aren t taken I m really upset that I ve been scammed I dont know if the business has gone bust or they are purely scammers I don t have the lights that I was looking forward to putting up and I m out of pocket by alot of money I will now have to try and get my money back What an awful experience

Based in Germany selling China made stuff

The company is based in Germany and selling products made in China I ve bought a 4 pendant light with bamboo rail The rail after 6 month split in half just like that I ve noticed that recently I already sent 2 claim as it should be on warranty and no answer there is no phone number to call DO NOT BUY ON THIS SITE