Illumsbolighus Reviews

Very poor service

Very poor service Bought Ph lamp for 54000dkk and they cant bother for almost two months to fix the problem I have with this lamp

So disappointed

So disappointed I placed an online order on Nov 11th One month and a half after still waiting for the parcel to be shipped and my emails to be answered This is really a very confusing and annoying situation I ve been buying online for years now and I can assure you I ve never gone through nothing comparable to this purchase It s not only my Xmas presents did not arrive on time it s about the contempt shown for the customer

poor service

very bad service

Arrogant Rude Impolite and censorship for comments

On Black Friday I was in Illum-bolighus butique in Field s That was not so crowded but I think all sellers were panic One of the ladies just hit my foot with a trolley she saw that I sit on the floor from pain but she didnt even say a simple word SORRY That is not the attitude you expect from a high class shop The manager was also rude and impolite She blocked me after writing this to her there is not a public place for comments and they do not answer private messages at all I still have pain in my foot heel and I am very sad with this exprience

Very bad customer service

Very bad customer service Not at all intrested in helping Nor do they reply on emails Disappointed

Non-existent customer service

Had ordered two items that combined form a furniture After asking them several times to send both they only sent one I have been on the phone more than 5 times and written over 10 emails but no reply The customer service is the worst I have ever experiences in my life and will definitely not buy anything from them again

Really poor customer service

Really poor customer service Even in the Copenhagen store the staff was really arrogant not helpful at all and looked you down completely

Terrible customer service

Terrible customer service for such an iconic Danish company I ve sent three emails over 5 days and am yet to receive a response Based on the other reviews I m reading this is clearly not uncommon for them I will think twice before purchasing from them again

Avoid this shop

I did read all the negative reviews here before buying from Illums Bolighus and still gave it a try - that was a big mistake Customer service is non existent Did a simple online purchase and instead of getting my goods within few days it took 3 months and only because I kept reminding them about it Did write them several times as it appeared that they forgot about my purchase got promises that they will check it never heard back so I wrote again and again Finally they said my goods are shipped though they weren t After more waiting they did ship the goods but carelessly filled the DHL shipment waybill by not itemising the invoice and stating that VAT is not paid although it was during the purchase The package landed in the customs whereas it shouldn t had within the EU DHL customer service did state that double-taxing within EU does not make sense but the sender has to fix their mistake Illums customer support did not respond to our inquiry and in the end I ended up dealing with customs for two weeks and paying twice the amount of the original cost of some simple piece of jewellery I do lots of online purchases and this has been by far my worst one