


Based on authentic user experiences
Harry Fane
6731 reviews
N/A
6 months ago
Don t trust Returns and refunds ignored
I purchased a christmas present from this company but when it arrived it was low quality I conatacted them to start the returns process but it has now nearly been a month and I have heard nothing I ve emailed filled in their website forms and messaged them on all social media platforms but to no avail A terrible company which I will never buy from again
haz
6731 reviews
N/A
6 months ago
Non existent customer support
awful no customer support when I ve reached out to get a refund It s been over 3 weeks Shameful
Oliver
6731 reviews
N/A
6 months ago
discovered the store in Bristol loved it
Went to this outlet in Bristol yesterday Products are nice and store is tidy Staff very welcoming and nice I just wish I had more time or friends with me and we would have stoped in the coffe area that seemed a very quiet and relaxing place So I ll come back -
E
6731 reviews
N/A
6 months ago
We need more companies with their ethos
I really love this company for so many reasons Initially because of the products they offered style wise and then their responsibility with sources etc Mainly now though it s the customer service one of my bug bears is customer service and it s rare that I come across a company with exceptional customer support this is one of the few I ve had that experience with If only more companies were like this I ve recommended them to many of my friends and everyone that sees the rucksack I bought from them says how much they love it The design of it inside doesn t quite suit my needs or what I initially purchased it for but again the company were very helpful it resolving this for me I hope they keep up the good work
Luke Phillips
6731 reviews
N/A
6 months ago
Never experience better customer service
Iv never had a more positive review to say about and independent company I am literally changing my wardrobe to Illustrate I have had the best customer care with options provided for out of stock garments Iv had great casual communication with the team who have answered my every need I can t fault them In any way I d be proud to work for a company like this
Emily Thorowgood
6731 reviews
N/A
6 months ago
I love this company
I love this company I used to go into their store in Bristol and am so glad that they continue online I have recently bought a wooden phone case and an art print Both are stunning great quality and I have had so many compliments Will be using for Christmas presents for sure
Andre
6731 reviews
N/A
6 months ago
I had a great experience shopping at
I had a great experience shopping at Illustrate The website was easy to navigate My order arrived quickly and in perfect condition I was particularly impressed with the great quality of the items I received Customer service was excellent responsive and helpful with my inquiries I highly recommend it
Dan Hutchinson
6731 reviews
N/A
6 months ago
Stocky lad loves these quality clothes
Great clothes art and customer service Bought from them twice now and had no issues whatsoever I will continue to support them as I really like the quality of the clothing and the styles feel very unique often with a nice nod towards nature
Chloe Allison
6731 reviews
N/A
6 months ago
Wonderful items
I ve ordered from illustrate a few times and always received lovely items that are great quality They do some amazing sale deals as well
Julie
6731 reviews
N/A
6 months ago
Brilliant and good value
I love the products Illustrate create I feel they align well with their ethical values and their customer service is superb