Illustrate Reviews

Non existent customer support

awful no customer support when I ve reached out to get a refund It s been over 3 weeks Shameful

discovered the store in Bristol loved it

Went to this outlet in Bristol yesterday Products are nice and store is tidy Staff very welcoming and nice I just wish I had more time or friends with me and we would have stoped in the coffe area that seemed a very quiet and relaxing place So I ll come back -

We need more companies with their ethos

I really love this company for so many reasons Initially because of the products they offered style wise and then their responsibility with sources etc Mainly now though it s the customer service one of my bug bears is customer service and it s rare that I come across a company with exceptional customer support this is one of the few I ve had that experience with If only more companies were like this I ve recommended them to many of my friends and everyone that sees the rucksack I bought from them says how much they love it The design of it inside doesn t quite suit my needs or what I initially purchased it for but again the company were very helpful it resolving this for me I hope they keep up the good work

Never experience better customer service

Iv never had a more positive review to say about and independent company I am literally changing my wardrobe to Illustrate I have had the best customer care with options provided for out of stock garments Iv had great casual communication with the team who have answered my every need I can t fault them In any way I d be proud to work for a company like this

I love this company

I love this company I used to go into their store in Bristol and am so glad that they continue online I have recently bought a wooden phone case and an art print Both are stunning great quality and I have had so many compliments Will be using for Christmas presents for sure

I had a great experience shopping at

I had a great experience shopping at Illustrate The website was easy to navigate My order arrived quickly and in perfect condition I was particularly impressed with the great quality of the items I received Customer service was excellent responsive and helpful with my inquiries I highly recommend it

Stocky lad loves these quality clothes

Great clothes art and customer service Bought from them twice now and had no issues whatsoever I will continue to support them as I really like the quality of the clothing and the styles feel very unique often with a nice nod towards nature

Wonderful items

I ve ordered from illustrate a few times and always received lovely items that are great quality They do some amazing sale deals as well

Brilliant and good value

I love the products Illustrate create I feel they align well with their ethical values and their customer service is superb