Ilsejacobsen Reviews

Above and beyond

The customer service team responded promptly to my question and worked very hard to accommodate my unusual request They solved my problem and more with courtesy and kindness I am thrilled with the products and have shared this exemplary online shopping experience and company with friends and family

Efforts to buy my choice of Isle Jacobsen stylish raincoat

I wanted to buy a raincoat in the Isle Jacobsen sale unfortunately because I live in Edinburgh Scotland I was unable to buy my choice because of current problems with their website and distribution- they are based in Denmark I left a message outlining my difficulties and a spokesman responded to my problem very quickly He explained the issue - as I ve mentioned above - and immediately reassured me that whenever the website issue is solved I can purchase the coat at the sale price - even if this is some time later in 2024 He also suggested other options - giving me a list of companies in the UK selling Isle Jacobsen goods other purchase options in the EU etc The kindness and consideration of my predicament was dealt with in a superb manner - I ve never experienced such service dealing with any company before - and particularly as the cost of the raincoat was modest and an honest sale bargain We need more customer contacts like my Danish aide - just exemplary

5 star customer service

I recently had the pleasure of dealing with the customer service team and I m absolutely delighted with the level of service I received I purchased a rain jacket from them but unfortunately the size wasn t quite right for me I reached out to the customer service team to inquire about an exchange and I must say the process was seamless and efficient From the moment I initiated contact the customer service representative was friendly attentive and eager to assist It s refreshing to encounter a company that not only produces top notch products but also places a high priority on customer service Kudos to the team for going above and beyond to ensure customer satisfaction

Brilliant coat - can t fault it

I love this coat and the customer service when I tried to source another in a different colour has been faultless

Excellent customer service

Very prompt response to a problem Excellent customer service and a resolution offered immediately

I lost the buckle to my raincoat

I lost the buckle to my raincoat I contacted them about obtaining a replacement The response was swift detailing that a replacement would be supplied free of charge I can t fault the aftersales service Nothing was too much trouble Thank you

Helpful customer service

Nice to have helpful humans at the end of customer service queries Website didn t contain all the product information but questions were quickly answered by team in helpful way

Excellent customer service

Had to contact them about a problem with boots that had been a gift a year ago so no receipt etc The situation was handled very efficiently resolved within 24 hours of my first chat emails sent and replied to promptly despite the boots being bought in UK and me living in Ireland Daniel and Iben are complete superstars