Imoosoo Reviews

Absolute garbage

Absolute garbage Only used it a hand full of times on hard wood floors and the motor quit I contacted customer service no help at all Would not one time good will vacuum Apparently the motor is a known problem They sell the motors separately yet they are out of stock GO FIGURE P S the USA imoosoo dot com email address is not USA at all actually Chinese Buyer beware

Battery dead after only a year

Battery dead after only a year The customer service said it s all our fault to leave the vacuum on the charging dock so it s overcharged If the vacuum shouldn t put on the dock where should it put on What s the dock for Terrible customer service

DO NOT BIY MOOSOO

If I could give 0 I would The unit never worked properly from the start I have spent a weeks explaining the problem as well as sending them videos but I only get responses like did I charge the battery is the roller full of material etc The base just won t turn left or right Finally after weeks of explaining the rep responds that she has to go back and review the situation There is NO phone number to reach anyone DO NOT BUY A MOOSOO You will regret it

Don t buy a moosoo

Unfortunately as so many others I found customer service completely unacceptable The cordless S2 vacuum I purchased had the filter missing but I didn t realize it until I watched a You Tube video how to take the dust cup off So I thought I could find the filter online and buy it This vacuum has no parts available to buy anywhere So I emailed moosoo 3 times and called and waited on hold forever As others have stated there was no response whatsoever Since I bought it through Walmart they contacted moosoo for me and promised a reply within 48 hours But again no response so I will be contacting Walmart s customer service again Moosoo obviously doesn t stand behind their products at all do not buy a moosoo A waste of money and time At this point I will be demanding my money back in the light of their lack of response and the fact parts are not available for this vacuum

Vacuum was not delivered to me so I

Vacuum was not delivered to me so I canceled the credit card payment Then kept telling me it was delivered and then threatened me via email about refusing to pay Well I refused to pay because I did not get it Then it was finally delivered in an Amazon speaker box all damaged Can never speak with anyone and emails may take a week for them to respond but they are quick to threaten me Now cannot get any replacement filters all out of stock BEWARE DO NOT BUY from them

Upright is JUNK Poor battery life and poor costumer support

I purchased an upright vacuum after purchasing 3 of the small handheld vacuums The small ones are now into their 3rd year and still work fabulous so I m figured I d love the larger model just the same However I was very disappointed with this model It was great until the battery died just after a year I only used it occasionally in our second home maybe once or twice a week After contacting the company they did nothing to support my issue other than wasting my time with hopeful back and forth emails Their sixth email just stated that it was no longer under warranty and batteries were not available So basically if you re looking for something that will last beyond a year this isn t the brand When it worked it was decent but one would expect a vacuum to last longer than this and any good company would back their product Stay clear this is JUNK

Buyer beware nice packaging doesn t cut it

After 3 months of careful use the battery in my Moosoo -8G rotrary shaver purchased by myself from Walmart would no longer hold a charge The 120 AC volt power pack was putting out the correct 8 volts DC and with no signs of damage I contacted customer service by email I included the Walmart order number photos of the box and unit and serial number tag repeated the serial number and twice gave a clear description of the problem A lady in their customer service named Anna and I next conversed 4 times in email her only replies being repeated nonsensical requests for videos of the defect and assurances that the claim would then be honored I should have checked this review website before buying it is too late now Richard Golek Pinellas Park Fl

Poor quality product and no willingness to honor advertised warranty

The cordless stick vacuum stopped working soon after first being used The company did not honor the warranty This appears to be a common experience among other buyers Beware

GARBAGE SERVICE for a product that doesn t last

Took company 5 months to act on my inquiry which was 2 months before the warranty expired They finally sent me a new battery because it would not charge properly After the unit still would not charge they refused to help DISGUSTING SERVICE