Imperialcoaches Reviews

Dreadful and overpriced

Dreadful and very overpriced for what you get Coach was filthy covered in what looked like biscuit crumbs chewing gum stuck everywhere It smelt of urine and cigarette smoke I m guessing the urine smell was coming from the toilet which was locked We were told it was out of order but that s probably only because it hadn t been emptied for a while The microphone didn t work which although not a major issue was a bit of an inconvenience The driver was superb and very apologetic but all in all a very disappointing experience If you want an overpriced school bus then just about OK but there are far better operators in the area

Communications from school coach compant

The school coach service has almost always been on time so that is the positive The poor rating is based on the aftercare experience If you need to communicate with this company then be prepared to go the long-run The company does not appreciate or assures to improve communications I have managed to get hold of someone on the 7th attempt albeit the company using all sorts of excuses promises reassurances to get back to me Unfortunately it is the only company serving a particular route so we have no choice but to use them - essentially they dictate regardless

Do not use this coach business

Do not use this coach business I ve just witnessed some terrible and dangerous driving by one of your coaches Approaching the roundabout in Broadstone Dorset the coach was in the right hand lane indicating right with a car on the inside lane There car was in the correct lane to take the 2nd exit to Poole Both the car and coach pulled out at the same time however as the car started to turn into the 2nd exit the coach inexplicably turned sharply left and cut the car up and took the Poole exit Clearly the coach driver realised he she was in the wrong lane but instead of accepting this and going around the roundabout made a dangerous and thoughtless manoeuvre Appalling driving which should her investigated

Awful company

Unfortunately this is the only coach provider for my daughter s school Every day is a lottery whether the coach will arrive It has been early and not waited it s been late it s gone past and not stopped and it has not turned up at all Drivers have been rude to students made several cry and not allowed them to travel I have complained repeatedly and had multiple excuses but no improvement I have tried the council but as a private route they can t help and even the headteacher has tried to intervene I really think the company just don t care and just want the money Overall terrible

Company Who Employs Dangerous Drivers

This company clearly employs drivers who have no idea how to use a road with dangerous driving Every morning I witness the same coach on the way to my child s school in the wrong lanes at roundabouts to overtake all the traffic and then dangerously cutting up other drivers on the roundabout to get in the right lane This morning the same coach again came speeding up the outside lane with no respect for any other road users and cut in with no indication If I didn t slam my breaks on it would have smashed the front of my car and pushed me off the road God forbid if a child was crossing the road cause they would be killed by this absolute maniac I m glad I don t pay this rip off company to transport my children to the school in this dangerous manner I will also be reporting all these dangerous driving offences to the school so hopefully they start using another company

absolutely rude team

absolutely rude team - spoke to Rob - sales manager and all they are interested in is the money and not the kids they are taking to school not there to help the schools or the children they have no records of what they are doing and who is and isnt supposed to be on the buses hopefully the school will change these guys

Ignore complaints

Really disappointed that it has been more than four weeks and still no response from the management at Imperial Coaches regarding poor scheduling and late coach arrivals daily A coach service contract that has deteriorated

Outstanding service

I was very pleased with the service I received From the time I booked our trip to to the actual trip I was given great assistance by the driver who was very professional and punctual His manors were impeccable The whole experience was positively excellent Highly recommended company I will be using again