Impressiveresortspuntacana Reviews

Stay away

My husband and I checked in to Impressive premium on August 6th We noticed the air wasn t great but it wasn t terrible We had room service delivered for dinner and it was what we expected just ok The next day we woke up and had breakfast at the premium buffet I was shocked to see how small it was The eggs were runny and the pastries were not fresh They had cereal and small containers of yoplait yogurt not what you would expect in a premium buffet The fruit was not sweet and not appetizing at all There was nothing premium about this buffet When we asked the waitress for decaf coffee she had no clue what we were asking for I understand we are In a Spanish speaking country however my husband speaks fluent Spanish and she still had no clue what we were saying We went to the coffee shop where workers were on their phones and we had to wait until they were ready to serve us All these issues aside rude staff and mediocre food at best we wanted to make the best of it We headed to the pool The entertainment was lively and good but here s the bad part Most often than not the workers did not smile and looked miserable Not a happy environment There was a good portion of the day that the entire resort had no water Imagine having to go to the bathroom and all the stalls had feces in them because you can t flush Several hours later we get the water back We head to our room after sitting in the sun and have lotion all over us and going in the pool which by the way was rundown and dirty we find out we have no hot water We proceed to take a cold shower again we are gonna make the best of it Still our second day after dinner we head to the room and now our air conditioning is not working there was condensation on the floor from the humidity and we now have no water pressure at all We call the front desk and demand another room after hours of waiting and having several workers come with screw drivers they agree to move us we wasted the entire night on this We kept demanding to see the manager who did a great job of avoiding us They moved our room to another building and we go in the room and no hot water no water pressure and no AC and now there is a horrible septic smell We were so tired that we just went to bed The next day August 8th we woke up to the same issues we decided this was not where we were going to stay We packed up and called our butler and told him we are checking out They came 30 minutes later to get our luggage We head down to the premium lobby and demand our money back and that we wanted to check out and leave They stated we had to pay for the two days we were there and after arguing with them they said ok we will refund your money but you need to sign a waiver not Holding them liable for anything My husband who is a disabled veteran with PTSD was triggered and lost it He felt we should not have had to sign a waiver and they said we couldn t leave until we did I ended up signing the waiver which stated they would refund the entire amount They stated it could take up to two weeks to get the money back We ended up going to the resort we went to last year jewel palm beach I messaged the manager through Facebook that night at around 10 30 pm to see if he had availability and he responded within 5 minutes I saw a few people comment on a Facebook page that I believe is ran by workers because any negative comment about the resort is deleted impressive premium resort and spa fans and guests some guest were just as angry because they didn t have a choice but to stay and they ended up with food poisoning When we were checking out my husband was angry and was telling the manager who now decided to show up that he knows three languages and will tell everyone that they were STILL checking people in even with the issues they were having She came close to his face and whispered if you don t stop I m going to call security That s when I signed the paper and we just left They were still checking people in kowing this resort had these issues I don t think a lot people realize without hot water how is ANYTHING getting sterilized Plates silverware towels and linens That resort is a major health hazard and anyone who thinks that oh who wants to take a hot shower when it s that hot out is crazy That was one of the responses on that other Facebook page When you go to any hotel at that matter a certain level of basic needs are expected like running hot water and air conditioning in a Caribbean destination Hopefully they shut down and upgrade this resort before something happens to a guest Update A week later and we are still waiting for our refund that we were told we were going to get and signed a disclaimer stating this