Impuria Reviews

The worst customer service I have ever

The worst customer service I have ever seen Once they have your money they do not care one bit Missed the Promo Code section at checkout for Black Friday for 40 off sitewide hit submit and tried to cancel out the page but it went through so emailed the company s customer service contact immediately and explained the hiccup and requested modification to the charges on the order or to cancel it all together they quickly replied within just a few hours that there was nothing they could do about it and offered a 25 off that only lasted 7 days As if I was going to buy more products from them with this being how they treat customers ridiculous

Not the product shown on the pictures

Not the product shown on the pictures Satisfaction is not guaranteed Ridiculous return policy Do not buy from this website it is a scam Cheap jewelry I wish I would have seen these reviews first

DO NOT BUY ANYTHING FROM THIS

DO NOT BUY ANYTHING FROM THIS WEBSITE This is the most terrible company to buy jewellery from It is so cheap bad quality and doesn t even function well I complained multiple times by different platforms and I haven t received any inkling of a reply Their website says satisfaction guaranteed or refunded BUT how on EARTH can they do that if they don t respond I really wish I saw these reviews first SUCH A SCAM STAY AWAY

Cheap jewelry and terrible return policy

Hardly any of their earring options come in multiple gauge options Found out that I pruchased too big of a gauge for one piercing The other earring I purchased worked but was super cheap and came loose multiple times RETURNS ARE FOR STORE CREDIT And shipping to that particular PO Box return address in Canada was going to cost 75 I spent approx 80 on the jewelry So I m stuck with poor quality earrings that don t even fit This website is a scam

Horrible quality

I ordered several earrings which according to the label should have been gold-plated silver When I received them I was surprised by the complete absence of hallmarks but I thought that maybe in the US they have different rules than in Europe Unfortunately after only one day of wearing the gold color on the jewelry started to fade the second day they became completely silver and the third day they turned black Nothing like this has ever happened to me even with much cheaper jewelry In addition to the quality the dimensions of the labrets on the website do not match they say they are 6mm long but in reality they were 5mm so I could only use part of the jewelry I ordered the rest was too short and did not fit into my lobes at all Now I understand why they have turned off comments on Instagram

Ghosted

I ordered my items on 27 April and I still haven t got them It said free delivery if you spend x amount which I did The items have come from the USA and For some reason I have had to pay an additional 21 in customs I have asked for some assistance and am told they have no control over our customs I asked for a refund of the order or a partial refund to cover the charges but have been ghosted I appreciate they may not have any control but they ought to warn customers that this might happen so that they can make an informed decision when purchasing

They charged me twice

They charged me twice and doubled my order Now I can t get them to email or call me back Even their online chat won t respond Ghosted I guess I ll have to start a credit card dispute I ll definitely update this review if they actually respond and address this error

Not sure what others are complaining

Not sure what others are complaining about I had a great experience purchasing from Impuria got my order to the USA within 4 days and my jewelry has been holding up great