Includedhealth Reviews

Don t Provide Claimed Service Spammers

Their service is unhelpful and they are incorrigible spammers They are offered as a free benefit through my husband s employer so we decided to try them They referred us to random doctors in our area that specifically violated one of the critera we outlined more on this below Since asking them to close my account they periodically spam me with marketing emails in spite of my now repeated efforts to unsubscribe and ask them to cease from resubscribing me They ignore emails for support on this topic So they provide a useless service then become spammers Regarding their referrals my husband and I both gay men who do not have to worry about pregnancy refuse to use doctors affilatied with the St Joseph Health system recently rebranded Providence because of their abortion policies We communicated this when trying their referral service Even under life-threatening St Joseph does not permit abortions in their hospitals and they do not allow doctors to refer patients for abortions We will not support any health system them puts religious views over healtcare or any patient s life Included Health referred both of us to different doctors affiliated with this system my husband didn t find out until his gastroenterologist who had a separate office outside of the hospital schedule a colonoscopy at St Joseph Hospital where he also practices I discovered the affiliation of the doctor they referred me to before scheduling and I sent them links to his profile on the St Joseph website but in spite of this evidence they proceeded to try to gaslight me about his affiliation In both cases these doctors were just one of the first to pop up in the list of in-network providers on our insururer s websites and had no particular claims to being LGBT friently suggesting they put in no dilligence at all in their referrals

No added value and their service keeps worsening over time

My insurance used to include a benefit called Grand Rounds where a team would recommend doctors and schedule appointments for me Unfortunately ever since they rebranded as Included Health they got rid of this concierge service and now just provide lists of doctors sometimes inaccurate which I could have gotten just by going to my insurance website myself Worse than that I m forced to get my mental health care through Included Health s Doctor on Demand video call feature which is a nightmare when their website and app keep crashing right before a scheduled video call I logged in 20 minutes before a call today but the website provided no way to log in to the call and in fact erased my entire video call history and care team They used to provide a customer service phone number but that s vanished from the website too looks like they laid off a lot of their customer service reps Instead I had to go through an AI chatbot which told me I would get a response within 24 hours Not helpful when my scheduled call was in 15 minutes I only barely avoided the 95 no-show fee by downloading the app at the last minute But after the call the app would crash every single time I tried to book a follow-up visit with my doctor And the website still removed every possible way to book a follow-up visit with him So I have to wait until they fix their app or website to see my doctor I guess

TOTAL waste of time

TOTAL waste of time POOR service

this is the most incompetent useless

this is the most incompetent useless company i have ever encountered and that is saying a lot they resolve absolutely nothing we went from fantastic service dealing directly with cigna to beyond terrible i hope they go out of business soon

Cant talk to anyone

I have tried calling and don t get through to anyone I ve tried chatting and they don t respond

Avoid at all cost

Absolutely useless incompetent and blocking access to care The portal does not allow for online submission of claims and I was told that I have to submit all claims on paper and ship it The portal also does not show how much deductible has been met It is as untransparent as it gets Class lawsuit in waiting for sure Quite unbelievable that something like this would be allowed to exist

No-show doctors buggy web application slow support

I scheduled a virtual appointment with one of their providers waited an hour for a 15-minute appointment and the doctor never showed There is no support for directly messaging a provider for determining if they re running late and by how much nor any recourse if the doctor simply doesn t show After waiting on the line for customer service they said they had no information for me but graciously agreed not to charge me for a missed appointment Furthermore even setting up my account was a struggle After trying twice I called technical support waited on line for an hour and they had to manually create my account

Waste of time and money

Waste of time and money The first visit was with a Nurse Practitioner and she prescribed a long-term medication Forwver prescriptions are a money racket and if you re prescribed these a full evaluation is needed not a simple 10 min appt 2nd appt was with an MD which I received zero medical but was still charged 229 If you re going to charge at least offer some type of care referral or treatment plan Go see your Dr in-person this quality of care from this service is sketchy at best