Inez Reviews

Paz70 Stretch boot uncomfortable terrible customer service

I purchased the Paz70 Stretch boot They are beautiful I wore them around the house a bit and they seemed good so I decided to keep them Last week I wore them to a concert and mid-way through the show my feet were killing me Not great for a shoe made by a company that boasts comfortable heels - the only reason I even purchased And after emailing them directly I was told that they do not accept returns for shoes that have been worn This is a terrible policy The shoes are supposed to be comfortable they are expensive Well for me they ended up being g terribly uncomfortable So bad product and even worse customer service Buyer beware

Fraudulent Company- DO NOT ORDER

Fraudulent Company- DO NOT ORDER They Charge astronomical restocking FEE - they duplicated my order - sent 5 pairs of shoes charged me for 6 pairs- 3 duplicates and now are charging me 160 to return Ridiculous company Shoes are not even comfortable as they advertise

You Will Wear Them EVERY DAY

Good looking well fitting comfortable shoes with adequate arch support are like finding unicorns INEZ makes the perfect shoe I was skeptical upon first trying them on it took a while for them to break in but at some point I realized that every morning when I go to put on shoes I reach for the same pair of Inez booties Nothing else short of my ugly running shoes are as comfortable They are my go to walk all day comfort shoe AND they are nice looking I wish I had invested in more pairs of Inez because the other shoes and booties in my closet just take up space

great customer service

I had a good experience with them I bought the silver Yvonne mules and the arch support bothers me a little I called their NYC number and got a real live person who helped send me a new pair half size up - with no charge At the same time I received a thoughtful reply from another person in their office offering to send a free UPS pickup if I wanted to send the other one back But I didn t need to immediately so I could compare them What company does that So great The half size bigger wasn t better so I am going to roll the dice with the original size A friend who has two pairs of their shoes and has plantar fasciitis swears by them and I think if you have foot problems or a falling arch this company is for you I don t have feet issues so not sure I want the added padding but I have to say I loved the customer care In this day and age where people outsource CS to randoms and or you can t even get a reply the trust and help I got from Inez stood out As it happens I am a fashion journo but they didn t know this and they don t know anything about me so the fact that they treat customers with this care in a blind shopping experience says it all Highly highly recommend

Comfortable and Great Customer Service

I have had the best experience I bought three pairs and all are incredibly comfortable One pair had damage and they not only refunded me but shipped me a new pair Their customer service is top notch and I would buy these over and over

I never write reviews but I felt

I never write reviews but I felt obligated to write a review on how above and beyond Inez customer service was The truth is I didn t end up keeping the shoes - only because they did not work with the dress I bought it for However I will 100 be ordering from this company again in the future when I need a new heel My experience this time was this UPS ended up delivering the shoes to the wrong address I was so excited for the shoes to come and was anxiously waiting for delivery as UPS said it was out for delivery by 7 PM I keep checking the front door and nothing - no shoes Eventually I get an email from UPS that they were delivered -so I quickly go to grab them and nothings there I check the UPS email and the photograph of delivery is clearly not my front door nor my house I was so upset I immediately out a claim in with UPS - but i STILL didn t have the shoes The next day I called Inez customer service and spoke with Anthony He was so understanding and helpful and immediately offered to ship me a new pair ASAP He even let me switch the width I second guessed if I needed the roomy after I ordred them without even questioning it I was so pleasantly surprised by how helpful and accommodating he and the company was given the situation I thought they may have made me wait a bit to see if they eventually turned up which would have defeated the need for them since I needed them ASAP But nope - not even a question nor any hesitation to assist me While the shoes didn t work for what I needed this time - I will definitely be giving this company my business again in the future This is how a company should treat their customers - even when the mix up was not their fault Also for what it s worth UPS was terrible and unhelpful They closed my claim in less than 24 hours because the driver provided a photograph When I told the UPS customer service rep to check the other photographs in my address history they could clearly see it was NOT the same house - but could not do anything about it How does that make sense The photograph was clear proof it was not delivered yet that s why they closed the claim What if that package was irreplaceable Definitely not a fan of UPS