Infinitycarrental Reviews

Trustpilot has very good connection

They try to charge me 4 ti es more for the car that I prepaid online They make a look like they can t charge deposit and change rate 3 or 4 times more Never do business with them again Lesson learned

Dishonest company unsafe vehicles

Trustpilot has very good connection with them All other reliable websites giving Infinity car rental in Cancun very bad reviews From now I don t believe Trustpilot reviews at all because I had a very bad experience I think Infinity car rental is a SCAMMER no doubt on that Please please don t misguide the customers

I hope this help If you need further assistance feel free ask

Go quickly across the street to Mario and friends Tell Infinity you cancel your reservation and call priceline when you can to report their dishonesty you will get a refund Infinity Rental Car Terrible company tries to scam all of their customers Very dissappointedly booked this on Priceline They tried to charge 9000 in security deposit which their priceline fine print states that they will do if you have third party insurance through your own credit card They would only allow me to put this deposit on the card I made the reservation with despite me offering many other cards They said if I couldn t pay the deposit I could pay another 1200 on top of my 450 booking for the rental of the car I had reserved I asked to see the car at this point which was likely 20 years old and clearly had the odometer reading manipulated with as several of the digits were impossible to read The buttons on the sterio and dash were all melted from sun and heat exposure this was far from the type of car I had requested which was a jeep renegade or similar They make you sign paperwork that you will pay 60 000 USD for the car if it is totaled The car they showed me was likely worth less than 1000USDThe best decision of the trip was to walk away from them I actually went just across the street to Mario and Friends and rented an actual Jeep Renegade I still had to pay more than expected usual but it was a much more honest process THERE IS NO CHANCE THE CAR INFINITY WAS PROVIDING ME WOULD HAVE SURIVIVED THE TRIP

Scam

I made a car rental reservation through the Orbitz app to pick up today at 10 00 am We arrived in Cancun got picked up at the airport and were taken to the agency to pick up the car Everything was going well until we arrived and nobody was attending to us There were two other people who asked if anyone could help them A lady came out and said she would attend to them in a moment I told her that I was also waiting to be attended to and they told me to wait a moment Finally they told me to come forward to speak with the agent I mentioned my reservation and they said it was 57 I told them that I had already paid online and had also purchased insurance to protect the car from any accidents The man who was attending to us started asking me which company I had purchased from I told him I didn t know its name but I had the policy number and showed it to him He said Okay that s fine Then he told me that I had to give a deposit of 17 000 I asked why it was so much and he said it was to cover any damage to the car I told him that s why I had purchased the insurance and that it seemed like a lot of money but he said they would return the money to me when I returned the car so I agreed Since I made the reservation in my boyfriend s name but paid for the car rental online with my card I handed the same card to pay the deposit He said he needed my boyfriend s card My boyfriend handed his card to him but when he saw it he said it didn t work because it had to be a credit card I told him my boyfriend didn t bring his credit card as it was at home He said it couldn t be done I said Okay let me call home to have them send a picture of the card so I can input the numbers into the machine He said he couldn t input the numbers because the machine couldn t do that I said Fine let s add it to the wallet so you can scan it but he said that also couldn t be done I started to ask questions because it seemed very strange that I paid for the car reservation and insurance with my card but now couldn t pay the deposit with the same card He kept saying You re not letting me speak I told him I needed to understand why my card wasn t working when that s what I used to pay for my reservation He said that he couldn t give us the car like this and the only option was for my boyfriend to pay a 700 deposit with his card and for me to pay for the car insurance with my card I said it didn t make sense as I had already paid for insurance Then I asked how much it would be in total and he said 430 I questioned why it was so much and that it seemed like I would be paying more for insurance than for the car rental I told him to cancel it and he said Before canceling I invite you to go to the next agency next door and then decide if you want to cancel I went and asked as he said and they told me they didn t have a car available I told them what had happened and they recommended that I go to the agency across the street I went back and told the man that I wanted to cancel the 700 deposit that my boyfriend had paid He said he would cancel it but it would take time to refund the money I don t understand why it would take so long to refund the money when it was only a minutes transaction I m leaving this comment so that you don t have the same experience with this agency Hopefully these people will return our deposit I m writing this to warn others about this agency I hope this helps If you need further assistance feel free to ask

Do not book your car here they go by

So much of a scam I m questioning the reviews are faked Car was paid for and I expected to pay a deposit but they required TWENTY FIVE THOUSAND DOLLARS After requesting a cheaper car they brought it down to 13k which was well within my limit but they were being VERY shifty with their equipment and the charge was never requested cause I got BOTH my banks on the phone who confirmed the charge would go through if requested The guy then refused to talk to my bank agent and claimed he only spoke Spanish They then strong armed me into paying their not-legally-required collision insurance covered by my credit card in order to get a car which has clearly been in an accident with a tilted wheel axis and broken turn signals

BE AWARE

Do not book your car here they go by Infinity NU car rentals probably because it s the worst car rental I have ever experienced they have to change their name to get around all the bad reviews We paid online through our credit card company they said we had to get their insurance which totaled 300 on top of the 300 already paid for the rental for 5 days if we didn t there would be a hefty deposit hold on our card When they pulled the car around it was beat up dents scratches everywhere I took video and photos thank God and I m sure glad I did because they are so unorganized they didn t even check the car prior and wanted to charge me for these until I showed them photos I took the day I received it We get into the car and there is no gas to the point where I was concerned if we would make it to a gas station He said just to fill it up around the corner Keep in mind this establishment is not professional at all The car comes with a rental car bumper sticker to alert Policia that we are indeed foreigners renting so expect to get pulled over Never again will we rent from this establishment Awful

Be aware of this so call car rental

BE AWARE Infinity company is a scam They wouldn t accept our third party insurance and wanted to force us into buying their very expensive insurance They also didn t accept the Priceline insurance if someone purchased To scare us into giving in and paying they came up with a very large deposit of 8000 We said ok put the deposit in and he told us that our card was declined Quick call to the bank and no transactions were even attempted We went back to the airport and got another car from different company There was another family there that they were forced to pay insurance or 45 000 deposit

SCAM

I will make sure nobody else get scammed by this so call car rental company A year ago we were scammed because we booked a car and we pay for everything including insurance just to find out that when we got to the aeroport in Cancun we couldn t get in contact with them We call and call and call the phone number on the website and nobody ever answered the phone We literally spent the fist day trying to see if we could talk to somebody and when we finally did they said that there was nothing they could do So we lost the money worth for almost 2 weeks rental Hope this review help somebody else not to get scammed as we did

It s a scam DO NOT BOOK WITH THEM

SCAM I NEVER GOT MY MONEY BACKI HAD PAYED 1 WEEK OF RENTAL TO FIND OUT THAT THEY NEVER PROVIDED THE SERVICE THEY SAY THEY PROVIDE