Ing Reviews

Catastrophe

Catastrophe both quality of service and actual awareness of employees what are their own procedures I didn t receive my debit card despite sending secure messages twice via internet banking exactly the way I was instructed during the call with the advisor After this they still don t know where the card is they try to understand what happened and the best part - they refuse to take a formal complaint on that So you have no way to escalate the matter only expect they will understand one day why they don t process customer s query and maybe come back to you They hang up on the phone when you challenge the facts Never in my life have I experienced so pathetic service level

Worst Bank in Luxembourg

This bank in Luxembourg is by far the worst I ve ever encountered Their customer service is not only slow but completely ineffective with representatives providing little to no assistance in resolving issues The management appears equally unresponsive and incapable of addressing even basic concerns leaving customers in a constant state of frustration The overall experience has been one of poor communication lack of accountability and zero commitment to customer satisfaction Whether for personal or business banking their processes are unnecessarily complicated and they seem indifferent to improving them Save yourself the trouble and avoid engaging with this establishment altogether there are far better banking options available

Terrible bank

Terrible bank Stay away I would give customer service 0 if I could The way they treat their loyal customers now already ex customer -they can t stay business for long

ING lu closes account without sharing

ING lu closes account without sharing arguments I have never experienced that I am also account holder of ING in other country I will close this account abroad by myself

This is not a bank but Kafka s world

This is not a bank This is a torture chamber for the clients Dump it before it is too late They will take their time and not do your transfer and then inform you that they need to check a fellow EU regulated bank before they make your 100 euro transfer Kafka s world ING

Worst bank imaginable

Demanding closure of account due to little activity Then failing to deal with the closure asking more questions Fail to close account and transfer funds for months Total disaster avoid at all costs

CREDIT EUROPEEN was such a good bank

CREDIT EUROPEEN was such a good bank what is becoming out of it is sad real sad

If it was possible to give a minus

If it was possible to give a minus I would Incompetent rude awful customer service unprofessional constant reduction in service Having lived in 4 countries and experienced poor banking many times ING are the worst Transfers of money takes days childish illogical rules that they seem to make up as they go along They ignored my queries i rang spoke to someone who said they can t help me they re moving away from personal banking My question is why did you let me open an account in the first place I ve only been here 3 years