Ing Reviews

Worst Bank ever

Worst Bank ever No Customer Service Block Account for nothing for opening you must Contact the CEO Nobody can Help you always new people there withzero know how If you have a Business do not open here a account it will be end with a total deasaster I have been 10 Years working with this Bank Have move now to a other Bank

Abhorrent policies

1 Called customer service 1 month ago to update my information2 Customer service said all ok and will come back if more info needed3 1 month later I get sms that account has been blocked because I did not update my information4 I call customer service again and ask why they blocked account5 customer service says I need to send proof of address I say I already sent a copy from the driver s license 1 month ago and ask if that is not enough then customer service says they can see it6 Customer service asks AGAIN about employer name and business area I told them the business area again and asked why was I not contacted7 Customer service says they tried to call but I did not answer and I asked why was I not sent an email in the age of technology8 My account is now blocked and I asked when will I know that the data update is complete9 They told me to wait for them to contact me because they cannot tell me when my information update will be validated

It is a nightmare to change your number at ING if living abroad

We live abroad but we came to Bucharest to visit relatives We made our first stop at the ING bank to solve the problems accumulated during the pandemic However as soon as we entered we were surprised by the whitewash in the branch the lack of decorations and the cramped offices Even the state bank CEC where we went to discuss the creation of a new account in Euros without negative interest like ING was more inviting But we wanted to change our phone numbers to Romanian ones so we can use the account in Romania Since ING adopted the double authentication system with the mobile phone only because everyone does it we can no longer use our money at ING while travelling abroad without paying for expensive roaming Had ING not saved on security tokens we would not have had problems At ING of course the phone cannot be changed online or through the application as normal although the other personal details can they said but it did not work when we tried perhaps because we are not living in Romania It looks that they don t know how their app works But now when we leave Romania we have to change the phone numbers back to the foreign ones to be further able to access the account We have been begging them for the last four days to do that We have one more day and we are leaving but ING says it is too busy to act First to change the number they asked us to confirm the address from abroad with an official document which we did with the driver license Two days later they informed us only when we called that the license copy is not clear enough although the copy was taken by the bank But curiously enough both our abroad phone number and address have already been registered with the bank for years now Besides ING seems to confuse the account security with the vigilance in the fight against terrorism money laundering And we as pensioners represent a danger for them apparently For some reason they seem to have started a secret investigation while invoking such naive reasons for the delay But not only had ING invalidated our access to our own money but we feel now closely scrutinised as potential law breakers A few years ago when they insisted on renewing our details they even asked us how we were going to spend the money And we who thought that ING was just a bank We regret even now having opened an account with ING We do hope they still change our number back today before we leave the country after they finish their important activity and investigations We are bewildered though by such a response and behaviour from a bank Unresponsive in effect wasting our time visiting and calling them again and again This is a total lack of professionalism They have not even told us what we can do to help their progress Our worst experience ever with a bank

worst customer service Ever

worst customer service Ever email them no answer at all only when you start to complain then you get a slow forever changing answer bank works against its customers

HORRIBLE EXPERIENCE

I was in Romania for one month I intended to move my money from Raiffeisen Bank to ING Bucharest Obor branch I went there with my Passport showing my Romanian CNP Social security being a Romanian Passport on the PP was written that I am a Romanian citizen living in other country they insisted with the sky to show them my Driver License to show my address Who cares where do I live in New York are they going to come to see if I am still there New York has 9 million people moving all the time this paysans coming from the nearby Piata have no idea about it the government is not going to change the Driver License every time I finally found the document I didn t know I have it in the handbag The young paysan looked at it and fond it not being good because will expire next month and half She nastily refused to help me she was the Interpol I told her that she is a monument of stupidity and she answered me back Thank you you too Where did they find this half humans to work for them Stupid incompetent mentally blocked and nasty So somebody is coming to give you money is giving you the document with picture and the info the result you refuse the person the chance to give your bank a lot of money WHERE IN THE WORLD YOU FOUND THIS TOAPE And her boss had nothing to say about her behavior Teach them people to be professional not beat their belly with me I am the customer who is bringing money to the bank who is making their salary without me the customer they are NOTHING She is not there to fight me no matter what I am saying as professional she apologias for the situation not fight me back In here she will be out off the next 10 minutes In there no because they are ALL THE SAME NO EDUCATION NO MANIERES NO PROFESSIONALIM NOTHING THE 4TH WORLD UNDEVELOPPED COUNTRY AND PEOPLE Teach this how to behave in the NEW World not in their villages UNBELIEVEBAL HORRIBLE And they are almost all the same They will need 100 years to change to really leave their villages

Instant transfers from Revolut rejected by ING

I recently had to make a payment from personal Revolut account to a company with accounts at ING I was rejected by ING all transactions ING did not provide to Revolut any reason for rejections Revolut support confirmed this I also mention that previous transactions to same account worked I complaining to ING and i got no reason for rejections They always invoked client confidentiality as reason for not giving any information although I wasn t asking about their ING client At the same time the supplier intended beneficiary of my failed transfers also complained to them and they did confirm me that ING stopped all instant payments from Revolut bank and recommended them to ask the customers to not make instant payments As a result the supplier is now opening accounts at another bank in order not to loose customers I mention that at the time of writing I am also a customer of ING but with intention to liquidate my accounts with them as soon as possible

Account blocked for no reason

About 1 month ago I realised I had my ING Romania account blocked for a couple of months Since I no longer live in Romania I use the account very rarely so it took a while to realise I can t access a significant amount of money I never received any communication from them telling me that my account was blocked I only noticed when I wanted to transfer money between accounts I spoke with multiple people from ING during the past month and my account is still blocked because they are the most incapable human beings that work in any financial institution worldwide I ever experienced I provided them all the required documents to unblock the account and still nothing they can t even tell me why my account is still blocked they are an absolute joke of a bank please don t use their services if you ever want to access your hard earned money

Can you f make your customer support

Can you f make your customer support to f work and anwser f emails or not half month of waiting for simple information Bad quality of service is main thing I want to close account with you Worse bank I ever experianced in my life