Ini-pi Reviews

When we first heard about INIPI s phone

When we first heard about INIPI s phone support we were hesitant because of past experiences with outsourcing However their agents have been amazing very clear professional and always helpful We had one issue where a customer call wasn t properly escalated but INIPI immediately corrected it We re very pleased with the overall quality

INIPI s graphic design team

INIPI s graphic design team consistently delivers creative on-brand work They re responsive to feedback and quick with revisions Sometimes need more detailed direction on complex projects but they always get there in the end

We started using INIPI for back-office

We started using INIPI for back-office support and it has made our operations much more efficient Their team handles everything from file management to document indexing saving us a lot of time There was a brief issue with accessing some files but INIPI resolved it quickly and without any disruption We re very pleased with their service

INIPI has been managing our social

INIPI has been managing our social media accounts and they ve done an incredible job Our engagement has increased and they re always on top of customer comments There was one post that went up with a small typo but they corrected it immediately We re very happy with their work

INIPI s team helped us create a better

INIPI s team helped us create a better CX strategy and we ve seen the results Our customer feedback scores have improved and we feel more confident in our customer service There was a slight delay in rolling out some of the new procedures but once in place everything ran smoothly We re glad we made the switch

INIPI helped us restructure our

INIPI helped us restructure our customer support process and the impact has been immediate We re now resolving issues faster and with fewer escalations There was a bit of back-and-forth initially while we got the system set up but INIPI was responsive and helpful throughout Our customers have noticed the difference

Our live chat was never quite up to par

Our live chat was never quite up to par before partnering with INIPI They brought in new technology and well-trained agents which made all the difference Chat response times improved and the ability to resolve concerns right away has increased customer satisfaction There was a slight learning curve at first but INIPI was quick to adapt and provide solutions

The photo retouching team at INIPI has

The photo retouching team at INIPI has been a game-changer for our product listings They maintain a quick 48-hour turnaround while delivering professional quality work Sometimes we need to request minor adjustments but they re always happy to make changes until we re satisfied