Inncollectiongroup Reviews

Awful Company

I have stayed at various hotels run by this group and would advise only to use them if there is absolutely no alternative1 Harrogate We paid for a suite silly me and was given a room while large needed a good clean and gave an outstanding view of a traffic jam outside the window It was very noisy at night It was a Sunday and so there seemed to be no-one in charge eg empty plates in the empty room next door were left untouched for hours The quality of the food at breakfast was appalling so bad my wife refused to eat anything I did and cold congealed beans are not a good way to start the day All the food was at best warm Their car park is a very sick joke and I do not just mean the price 2 Northallerton We booked in for two days and was allocated a small grotty dingy room right by the lift so was noisy all night 3 Alnwick The hotel is of the ugly modern variety When we arrived the staff were more interested in talking to the patrons in the bar than helping us check in Again very noisy as next to A1 a thing they do not mention in the marketing 4 York I booked to stay here as I needed to get an early train to Edinburgh the next day Unfortunately the day before LNER cancelled all trains north due to the arrival of Storm owain I phoned the hotel and they refused to let me change my date of arrival I asked the same of Ibis in Edinburgh and they changed the booking immediately with no problems While writing this sad tale I asked myself If they are so bad why do you keep going back The only answer is hat I have fallen for their local inns by local local people nonsense In reality they ate a relatively large hotel group who have no real interest in the quality of your stay and are completely inflexible in the application of their rules I have told then of the various problems we encountered but they did not bother to reply In addition I would say that their food is at best mediocre Brakes ready meals and they don t cater for vegetarians or coeliacs I will not be booking with them again and neither should you

The ullswater inn has recently reopened

The ullswater inn has recently reopened and in a stunning location The staff are run ragged and the service has gone downhill You are approaching high season get a grip of the staffing issues I use this hotel all year round not for long

Booked Swallow Falls for our 55th

Booked Swallow Falls for our 55th wedding anniversary 4 week ago Paid in advance 3 days to our holiday Inn Collection Group cancelled the booking due to unforeseen circumstances Never forget our 55th Wedding Anniversary for the wrong reasons Interesting that Inn Collection Group do not respond to TrustPilot reviews

Booked one room charged for TWO

Booked one room - CHARGED FOR TWO Kings Head hotel Newton under Roseberry Yorkshire We were a couple booked in for a one night stay and paid on arrival for our room 25th April 2025 When checking out the next morning I was told there was a second room to pay for and my card was charged again I was surprised and objected to this charge but the hotel receptionist said they could not issue a refund I contacted Booking com who were also unable to help A second duplicate room had apparently been charged to my card without my knowledge The hotel manager was rude and unhelpful The restaurant was also very poor - we won t be staying here again

Major Concerns

The Midland Morecambe I booked a suite for 2 nights as my husband has life limiting illness so wanted to make it a special stay where do I start What would you expect in a suite Luxury Air con bottled Water Wine glasses bath robes slippers a safe NONE OF THESE One of the sliding doors would not lock so without a safe we could not leave anything of value in the room As the room was all glass fronted and side the temperature was unbelievable The bathroom had a huge circular bath with an overhead shower which took 2 members of staff to work out how to work it The bath was plastic so stood taking a shower was unsafe as it was not solid so my husband could not use it The bathroom door did not close flush so privacy was a no no However my MAJOR concern was the balcony It was huge but no part of it appeared safe so my husband could not go outside which was the whole point of booking this suite This is a major health and safety concern The suite should not be available until this has been made safe The decking was literally like walking on sponge unlevel and dangerous The jacuzzi was obviously out of use and looked very run down and filthy Inside dirty stained walls Damaged furniture very very basic worn and tired I instantly brought my concerns up with reception they showed me the only available room which was not adequate so she told me the assistant manager would speak to me Joel was very professional kind and understanding If it wasn t for him I would have packed up and gone home Joel did not seem surprised with my concerns so obviously he is aware of the sad decline of a once beautiful hotel which we have visited many times over the years Such a shame it is allowed to advertise how it used to be The website really needs to be honest in it s description and photographs It looks like a dilapidated building dirty and grey Breakfast room was sad and a little embarrassing The cups were stained as was the seating I wish I could upload my photos which are totally different to what the Midland advertise The Inn Collection which now own the hotel should be ashamed and need to address all the concerns pointed out by many customers esp on Trust pilot I would not recommend The Midland please do not waste your money as it will be a huge disappointment We were offered a large refund but it did not make our stay any better An iconic building no longer stands out They can not ignore Major concerns especially relating to health and safety issues I have tried to contact the Inn Collection directly but very difficult to navigate and as people have pointed out in other bad reviews they do not bother to respond anyway Disgraceful

My wife and i stayed at The Water

My wife and i stayed at The Waterhead Inn in Ambleside Lake District from 29thJuly until 2nd August 2024 While there my wifes car got a flat tyre no problem except her car does not come with a spare tyre But a very nice Gentleman called Richard came to her rescue i can not remember if he was the Manager or Deputy Manager but he blew up the tyre for her and gave her the address and instructions of a garage that does tyre repairs in Windermere even offered to follow her to the garage but my wife is with the AA so they took the car but all Richard would except was a cup of coffee now i call that going above and beyond his job title will definitely stay there again

Lindisfarne Inn

Stayed at the Linisfarne Inn for the third time Stayed three nights Food excellent staff excellent Rooms excellent

THE STABLES WHITBY

THE STABLES WHITBY WOW WHAT CAN I SAY EXCEPT THANK YOU SO MUCH LAURA DAZ AND TEAM YOU WORKED SO HARD TO GIVE THE BEST SERVICE WE STAYED HERE FOR THE 2ND YEAR FOR NEW YEARS EVE FROM ARRVING TO LEAVING IT WAS PROFFESSIONALLY MANAGED FOOD EXCEPTIONAL STAFF ON HAND TO GIVE AMAZING SERVICE THE BAND WAS GREAT WOULD HIGHLY RECOMMEND SEE YOU ALL NEXT YEAR THANK YOU XXX