Innisandgunn Reviews

Order not shipped out

Ordered bottled beers and they did not arrive Really disappointed that the company are taking orders and then not shipping out the goods Would not advise purchasing from this company

Order didn t arrive

Order didn t arriveOrdered a case of Innis Gunn Original as a gift Parcelforce claimed there wasn t enough information on the label and they couldn t deliver I sent three emails to the shop email address over the last week and there s been no response

There is something wrong with Innis and

There is something wrong with Innis and gunn online shop Very difficult to contact discount not applied 2 boxes of beer damaged by royal mail but only partly replaced then silence No reply to emails Not sure what they are doing Best avoid for timebeing if I am being charitable may be down to covid understaffing but may simply be v poor service customer support

Bit hard to review a company when

Bit hard to review a company when everything they send arrives smashed So this is to innis and gunn directly have a look at the reviews on this site spend 10 mins reading them Most are down to delivery issues ditch DPD immediately they are spoiling your company s reputation

DO NOT ORDER ONLINE FROM THEM

DO NOT ORDER ONLINE FROM THEM After a week I chased them and got no response Chased them again and got told it was lost The Lager I ordered was on specialm 48 Cans of Lager They could not send me the 48 Cans as special was finished I could get a voucher that would not cover 48 cans or money back Waiting on refund And I have shares in them

P s water

I can t believe people actually drink this its seems to be solely drunk by the rugger chaps the fact its brewed in Edinburgh seems to be the attraction rather than how it tastes Not a patch on the Continental lagers if your looking for a good brewed in scotland lager you should try west 4 far superior lager to innes and guns

Awful customer service

I m never again buying from these people I just got a 25 6 year old vintage beer that when I opened it foamed out 1 3 of the contents I wrote to their CS team and they gave me a completely unrelated answer seems someone didn t use the copy and paste from a template in the best possible way I followed up and they stopped answering I m never again buying Innis Gunn As a brewer and beer aficionado with over 1500 beers on Untappd this is truly awful

Great beer rubbish service

They brew some amazing beer but the online shop is atrocious for customer service They falsely advertised their Cherry Kriek beer as it had lactose listed as an allergen on the bottle but not on the website I was told I d get a refund over two weeks ago I have not received this and have chased it up multiple times In addition to this I purchased 2 bottles of their Vanishing Point 05 series at a cost of 15 a bottle and they arrived without boxes Bizarre Luckily this wasn t a gift