Innr Reviews

INNR GU10 RS229 -T4

Last september 2020 i purchased a pack of 4 GU10 dimmable tuneable white lights for the bathroom- INNR RS229 T-4 Last week july 21 one failed in so much as i lost the ability to communicate with it After an email with INNR they are sending me a replacement I must say though they do get hot and i expected LED bulbs to last longer than 10 months although it is NOT the LEDS that have failed it s the ZigBee unit If the others start to fail in the next few months i shall report so on here I have given 4 stars because i am happy with the bulbs and this faulty one could just be a duff as even with a 0 01 failure rate some will be faulty and i am happy with the customer service But i cannot find out what warranty the bulbs have UPDATE 27 7 21 a replacement bulb has arrived It is tested and working although it was not new I know this because i had to reset it to factory defaults and it was not in a box just a loose bulb Still it works and INNR were good to their word In light of this i have upped my star review to 5

I have problem innr outdoor spot and

I have problem innr outdoor spot and customer service was great They send new component and light work again

Great Product After Sales

I would like to confirm my utmost satisfaction with my purchase of Innr light bulbs Upon receiving my order I immediately installed them Unfortunately 1 of the 4 bulbs didn t work I immediately contacted Innr support Ajay who rectified the problem very quickly efficiently Great product service

Great support

In case you would get a problem with a light in the warranty time be sure you receive a great support and will be satisfied in the end

Great customer service

Great customer service sent out a replacement unit fast delivery Also a thank you to Frank for keeping me informed 5 stars

Very nice and really fast customer

Very nice and really fast customer service A broken spot was replaced in the shortest possible time The contact at customer service was very friendly and helped me a lot Always gladly again

Great Service

Two of my innr smart bulbs did not connect to alexa anymore The service team responded within a day Diagnosis was defective lamp unfortunately Received the replacement within a week Really great service

Replacement parts needed

I bought outdoor 2 INNR cable lights One failed after 8 months and the customer service department were great at helping diagnose and send out a replacement part Great communication and great service