Inofia Reviews

Guarantee not honoured

Mattress memory foam top layers has detached and can feel the springs Contacted company re refund or replacement under 10yr guarantee They pretent can t refund you even though its only partial refund of 20 Then they block your emails RUBBISH MATTRESS NO GUARANTEE not an English company either

I have already wrote a review but

Mattress is less that five years old and springs faulty customer service do not offer replacement only 25 refund or discount towards another mattress which I would not be accepting 10 year guarantee is a scam

Tracking info given late and item never arrived

I have already wrote a review but before I took mattress to tip after few years and no there is no 10yr warrenty Inside was cheap bit of foam and springs load of rubbish

I ordered a matress

the customer service on this occasion was not very good they didn t bother sending tracking information for delivery and when i messaged them it took them several days to respond only for them to say it was apparently was delivered over the weekend when it never even turned up the tracking information didn t even match up and no response from them to send another mattress had to raise a dispute with paypal just to get something done with the issue

DO NOT BUY FROM THIS COMPANY

I ordered a matress it took ages to come and they delivered a super king instead of a double they do not respond to emails and the uk number on the website does not exist they contacted me once asking for photos to prove I had not opened the package which I hadn t and I gave photos the same day as requested and then again they did not respond So I am left with a mattress that doesn t fit the bed The customer service is non existent so for this reason I would not recommend

Worst service I ve ever had

DO NOT BUY FROM THIS COMPANY If I could give them zero I would Mattress is of very poor quality sunken after less that a month I contacted them to return the mattress as per the 100 night return policy They send a fake copy of a refund that doesn t go into your account then just keep ignoring your emails

This Company is closing

I ordered a mattress from this company as I ve recently moved and have been sleeping on the floor and it took them a week to get it to me and then they delivered it to a house I cannot find and do not recognise Ridiculously bad service

fraudsters

Received 2 mattresses they were unsuitable for my requirements so they were not unpacked Try to contact them but impossible as their telehone number does not exist they wll not reply to emails The address for returning does not exist On checking on Companies House they applied in April to be struck off but as there has been objections the Registrar has refused Why do Credit Cards carry on dealing with thes people