Instacart Reviews

Horrible customer service

Horrible customer service Been put on hold for 2 hours and still no response Disgusting unethical company that hires anyone who s willing We got some guy named Murat to pick up our order He picked it up and took it with him and of course we were charged for it How can any reputable company like loblaws or shoppers be partnered up with Instacart Will never be using this again

I ordered 3 packs of Christmas cookies

I ordered 3 packs of Christmas cookies I received one instacart refunded me 8 from a 31 charge for three which means my one bag of 4 00 cookies cost me 21 00 because of handling fees tip delivery fees etc they say on their website that if they are out of stock they will refund you but they didn t refund me for the tip the handling fees nor the taxes nor the delivery fees They added a 5 credit on my next order no way will I ever trust them again Buyer Beware they will scam you

Email support sucks

Shoppers have been mostly good my issue is with email support They seem to be in a rush to get through emails and don t answer the question Currently I m having issues placing an order and support keeps referencing a past order

Most ridiculous company ever

Most ridiculous company ever I ordered my groceries a week and a half ago They were supposed to deliver today at 3 00 kept getting notifications saying they will be late and then finally got one saying they can t deliver today and to pick a new spot another week or so wait or cancel my order No apology no phone call nothing And if you call you are on hold minimum two hours Don t ever use them Don t waste your time or money

Very poor customer service

Ordered flowers Driver found the exact item but they were not at all as described Contacted Instacart who first did not respond and then said they were sorry that I was unhappy with the substition THEY WERE NOT SUBSTITUTED but probably the description was wrong Asked for a rebate since the amount was 2 3 s of what was advertised and they continually say no When I first contacted them I waited 30 minutes x 2 on chat and 15 minutes on the phone all without response Very unhappy with how I have been treated especially since I sent them photos of what was received and a screen shot of what they advertise

Membership subscribtion is total scam

My wife placed an order and accidentally subscribed to their service Got charged 90 dollars for annual subscription Having realized what she d done within 3 minutes she cancelled the order and and tried to cancel the subscription Instacart wouldn t reimburse the annual fee due to the cancelled order as apparently we ve already enjoyed the benefits of the subscription We spend 2k on groceries each month And these gotcha scammers lost us forever

Instacart treats me like garbage

Instacart treats me like garbage I need a reimbursement for a client purchase I ve paid with my own card they simply refuse it and don t explain why There s no channel to talk to a real solving-person just attendants whose kind words never solve the problem It s a joke I don t know if it s laziness bankruptcy or if they re simply evil Instacart is not a serious company

Awful

Awful awful awful awful You can wait literally over 24 hours and still no shopper fills your order Delivery times are not respected and if you have to cancel as a result they charge your credit card 15 Customer service sucks in every way The shoppers sometimes claim your order and then never fill it They go home after the store closes and your order shows a shopper filling it and a delivery time when the order was actually just abandoned The shoppers often bring you rotten food Super expensive and not worth it SAVE YOUR MONEY

Instacart lures people in with offering

Instacart lures people in with offering free delivery then signs them up for yearly membership of 111 and more that wasn t requested There is no e-mail address provided to contact supervisor If you want to call them the number is 1844-981-3433 They are extremely difficult about returning my money even though I didn t use there services not even once since they enrolled me in a membership Dishonest business not transparent I won t be using there services