Instashop Reviews

My second experience with InstaShop

My second experience with InstaShop always wrong product they sent and never refund money plus they deducted from my card extra money without reason Never again and be careful from this app

Terrible experience Increasing the price after I placed my order

As per ads delivery time will be 90mins After placing an order I received a replacement request for some items that are out of stocks and I confirmed the replacment Then I received a call actually 4 calls and they told me that the price of some items increased I got mad I told them these are the prices posted in your site so why are you increasing the price after your customer placed the order i told them this must be the issue between New W Mart and Instashop What I m saying here is that do not fool your customers and advertise the correct price WASTED MY TIME AND INSTASHOP IS NOT RELIABLE AT ALL

Time to look for other option

I order from this app a lot but every other time I have my item sent late Many times I had to wait for the grocery to arrive way past lunch time We ended up ordering food even with grocery ordered They are a pro at sending items late Another thing is the unavailability of item when online says available I had to cancel reorder many times because whatI need was not available after all It is truly a waste of time and unecessary stress I am npw looking for a better option It is time to finally severe my relationship with Instashop

Really bad costumer service from A to Z

Really bad costumer service order delayed received cold not eatable at all returned but no refund I ve never experienced such a situation as if they delayed sth or return something they will always refund your money and with extra voucher as an apology but this Instashop make no value for their costumers I don t recommend it at all

The worst experience ever

The worst experience ever I order an order from a supermarket on instashop and it was only 4items it took them more than one hour and yet it is not prepared not delivered yet I contacted instashop 3 times and also no response Don t use them they are really horrible

Refusing refund because item is at my place not where I was visiting

Hi I placed on ordef to Spinney s in RAK Waitrose shortbreads arrived broken 10 cookies 8 broken where I was visiting I tried to report the issue immediately but there was a problem on Instashop side error message I went home They want to give credit I want refund CS says they can t pick the cookies up from a nearby address in order to provide a refund But the delay was because the reporting function wasn t working And the breakage was likely due to poor packing a slab of ice in the same order They have no problem delivering to multiple addresses to so why not pick up for refund purposes No problem If I don t impulse order from these excusniks to I ll be healthier Really I should thank them for annoying me with their ridiculous policies

Worst experience I ever had 4 times in

Worst experience I ever had 4 times in a row 2 hours and a half and they marked on the app that in 45 min the item was delivered however I did not receive anything

Sell out of date food and DO NOT REFUND

Placed an order fresh food delivery placed it straight in fridge as you would expect I did not think to check the dates Went to use the fresh chicken one day later and opened the pack to the most disgusting rotten smell Checked the date and as I expected from the smell it was out of date Contacted Instashop and disgustingly because I did not report it within 24hrs they wont refund me the cost DISGUSTING customer service on what should be normal customer rights to have fresh produce delivered in date

Worst service ever

I ve ordered several times from InstaShop and each time has been meet with very long delays my current order is now one day late not very instant I have been sent orders with missing items and have been overcharged Always frustrating and disappointing