


Insulated Kingdom Thermos Specialist
Based on authentic user experiences
Consumer
6741 reviews
N/A
6 months ago
Deceptive Practices and Poor Quality - Avoid This Company
I regret purchasing from this company The products are of extremely poor quality Not only that but they falsely advertise themselves as a 100 English brand Upon receiving my items it became evident that they are simply reselling products from China The lunch box I received had labels entirely in Chinese and was from an unknown brand further proving the misleading marketing To make matters worse it took a ridiculous 18 days just to receive a return label and I was asked to provide a reason for the return which is not only unnecessary but also against UK consumer rights I returned the items on 25th November I have proof and I still haven t received my 82 00 refund although the legal timeframe is 14 days In addition despite claiming Response within 24 hours maximum their customer support takes days to reply leaving you feeling completely ignored I highly advise steering clear of them to avoid the frustration poor quality and slow unhelpful service
Yusuf
6741 reviews
N/A
6 months ago
If I could give 0 stars then I would
If I could give 0 stars then I would Bought an insulated lunch box as a christmas present The recipient of my gift contacted me as he knew that this product was not cheap as lunch boxes go so advised me that the food was cold within an hour when it was advertised food stays HOT for hours I tried chat on 2 occasions to reach out to this company with no response I have sent 4 emails with no response Awful the worst customer service I have ever encountered Please be warned that the product is not as advertised and they do not want to know you as a customer when you notify them of this Avoid there are similar products on Ebay for a fraction of the price which I have found out since
Elizabeth Davison
6741 reviews
N/A
6 months ago
Awful customer service Do not buy
Awful customer service - no one responding to emails I placed an order on the basis that as stated on their website orders are processed between 1-3 business days After 6 business days the order had still not been dispatched and o emailed them to ask for an update and ask if I could cancel the order as it was late and I no longer needed it I wanted some insulated tupperwares for a trip No one replies to my email and then the next day the order was shipped O emailed then again to ask for a refund label because I wanted to return the items and no one has replied yet Order has also not arrived yet and still waiting for both the order and a reply to get a refund label O am unable to reach them Please avoid Information on their website is incorrect and misleading
Sarah Rayner
6741 reviews
N/A
6 months ago
Awful awful awful Please avoid
Awful Appalling service and terrible quality products Please avoid I placed two orders on the same day and I am having issues with both orders the products are all made in china despite the website stating they are 100 British they have not sent all the items in the order some items were dirty so either not new or a clear evidence of the lack of quality some tupperwares did bit close and seal properly so not fit for purpose Have tried to contact the company many times and the telephone number on their website does not exist and the only way to contact them is by email but they simply do not respond so it is impossible to get in touch to request a return Please avoid Totally fraudulent and scammers
N Martin
6741 reviews
N/A
6 months ago
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY They are not British and it is all made in China Overpriced rubbish AVOID
Sian
6741 reviews
N/A
6 months ago
I asked this company for a refund and
I asked this company for a refund and they are not responding They first offered store credit and when I refused they just have ignored my emails since then Avoid this company and listen to the other reviews
Holly Kitty
6741 reviews
N/A
6 months ago
I totally agree with all the other
I totally agree with all the other reviewers I paid a little more thinking the goods were manufactured in the UK they are not They are dispatched from and made in China poor quality and not fit for purpose a total scam website DO NOT USE you will be ripped off just like me and trying to make a return or a refund is not dissimilar to trying to speak to God
Luka
6741 reviews
N/A
6 months ago
Very poor quality and not insulated
Very poor quality and not insulated Do not buy these products
Joanne Clark
6741 reviews
N/A
6 months ago
Avoid this company at all costs
Avoid this company at all costs order still hasn t arrived even though it should have arrived 2 weeks ago Made several attempts to cancel the order and get a refund to be told it wasn t possible as the items had already been shipped which according to the tracking information shows it still hasn t left china Had to report this to my bank as a fraudulent company please do not do any business with these scammers
Bob
6741 reviews
N/A
6 months ago
I ordered a 700ml bottle but they sent
I ordered a 700ml bottle but they sent me a 500ml bottle I have emailed 3 times in 3 days they have not answered my emails I will not buy from this company again