Insure Reviews

12-21-2023 purchased a policy thru insure com

12-21-2023 purchased a policy thru Insure from Citizens and an umbrella policy trough Costal insurance underwriters with Costal I had to pay up front 654 15 with my credit card About 3 hours later I received an email from Citizens saying they would not insure the house because of the age of the roof A clause in the umbrella policy through Costal says that it is not valid unless you have full home insurance I called back Insure to cancel the policy with Costal that was just applied for 3 hours prior I was told by Insure that it was not a problem as the policy has not even been processed yet Then approximately 4 days later I received a notice from my credit card company that I was charged 654 15 from Costal On January 2 2024 I spoke to Anthony re this He wanted proof I was charged I emailed him this on 1-2-2024 he said he would contact them re this On 1-3-2024called back and spoke to him again he was trying to contact them to cancel On 1-10-2024 I called Costal direct and spoke to Sharon she said she has not received anything from insure Then the same day I called insure 1-10-2024 spoke to Anthony he said he could not get into there portal he would keep trying 1-11-2024 spoke to Anthony again he said cancel was sent to Costal he asked me to resend documentation which was done for the second time 1-19-2024 called Insure spoke to Anna that the cancel was processing at Costal I called Costal spoke to Sharon at Costal she said refund check is going to be sent to Insur in the amount of 601 85 she said should be 7 to 10 days I questioned her why not the whole amount sent to them she said that this was the amount sent to them that the 52 30 was insur commission 1-23-2024 called Insure to find update spoke to Anna she said she would leave a message for Sharon at Costal 1-29-2024 called Insure spoke to Anthony he said he has no reply from Costal Called Costal Sharon she said check would go out Friday and that insure knows about this Asked to speak to a manager at Insure none available but they would have one call me back still waiting 2-6-2024 called Insure spoke to Anna she will check with there accounting department and call back by 11 30 still waiting 2-8-2024 called insure spoke to Melissa explained to her previous conversations she did not know what department Anna was talking about she will have a manager call me back still waiting On 2-8-2024 I responded to a text I received from Adrian CEO re this no response from him either 2-15-2024 called Insure spoke to Gabriel told me a manager will call me back in 3 to 4 hours still Waiting After 5 hours I called back and spoke to Melissa at insure she will notify the manager still waiting Again at 4 30 called back and spoke to Gabriel he said check will be cut tomorrow in the amount of 654 15 He will email me 2-16-2024 Called Insure to verify this spoke to Mellissa she said it was sent I should receive shortly 2-20-2024 I received check number 836718 in the amount of 601 85 should have been 654 15 on 2-23-2024 I called they said a manager would call me back re difference of money still waiting 2-28-2024 I spoke to Alex he will have manager call me still waiting later that day when no call back I called again spoke to Anthony he said he would contact the payroll department and someone would call me back still waiting Called back and spoke to melissa she say email Erika and tell her of all of this I sent email no response 3-12-2024 send second email to Erika no response 3-15-2024 spoke to Paula she transferred me to Miro he said a manager will call me back still waiting 3-15-2020 sent another email to Erika no Response 3-20-2024 spoke to Paul at insure I asked who is the owner He said he would text me his name still waiting he also said he would have a manager call me still waiting On 3-24-2024 called insure and spoke to Melissa she said a manager would call me on Monday still waiting I asked her what was the last entry in the computer she said it was hers from 3-1-2024 I asked why the other inquiry s were not there She did not know 3-26-2024 called Insure spoke to Anna she tried to get a manager not available but she said that her manager Brandon would refer this matter to his manager Erika I explained to Anna That Erika should be aware of all of this from my emails So here it is 4 45 on 3-26-2024 and STILL WAITING Update 3-28-2004 called insure spoke to Angel she said no agents were available I asked to speak to her supervisor she said Brandon was not available but found out the my case has been sent to accounting per Brandon and that he will call me tomorrow on phone over 35 minutes 4-2-2024 Well Brando did not call of Friday 3-29-2024 as promised nor did any one from accounting