Intimatediamond Reviews

Everyone wrote bad reviews on here is

Everyone wrote bad reviews on here is RIGHT They are the WORST Low quality stuff from China shipping is very slow etc I ordered size XS items and they sent me 1x M item and 1x XL looking item that even didn t have a size label anywhere Customer service email is verrrrrry slow in response First I asked for exchange then money back Regardless what I say their response is always I already forwarded your concern to the management They are still talking about your concern but I already made your concern the high priority Ehh it s been a month and a half since they ve been talking and my order issue has been prioritized Seriously SCAM Never waste your money people

Been getting strung along for weeks

Been getting strung along for weeks a few times per week they ll email me saying theyre still working on processing a refund request for me Its been 4 weeks and still nothing This place is a scam and their product quality is not the same as it is in their photos Horrible business ethics

Terrible experience

Terrible experience Shipping was a nightmare and had to file a dispute with PayPal after a couple of months It against all odds arrived a month or two after my dispute was closed and it was terrible quality The piece looked somewhat like the photo but somehow made me look flat as a D cup and the fabric felt cheap and itchy Would not wish their products on my worst enemy

Horrendous Customer Service

I placed an order not realizing it was in USD I immediately emailed them to cancel the order I didn t hear back from them for 2 days after they had already sent my order I asked them why it takes them so long to get to emails and told them that that s not acceptable in todays online shopping world It s a waste of time and money I then sent subsequent emails to which they still took days to respond I was given no tracking info asked repeatedly for it I have yet to receive my package and it s been weeks now If I choose to return it I have to pay a restocking fee and ship it to the US Extremely poor customer service

Do NOT purchase from this site

Do NOT purchase from this site Their customer service will give you the run-around for wanting to return or exchange items and they will continue to offer discounts to try to entice you into spending more money with them I kept saying no I am not interested please process the return and they would respond with Sorry for my late answer In this situation I would like to offer you a store credit by the amount of 30 of the items you wish to return If you accept you won t have to return the items for which you will have to shoulder the shipping expenses This is a direct quote from the messages I keep getting from their customer service

Company that doesn t care about its customers

I ordered a package in December Never received it then have now spent the last 5 months trying to just coordinate a refund or a resending of the package They have taken weeks to respond sometimes or never and have now said they can t help me at all Essentially this company is trash and you should not send them any money

0 communication and transparency

I was fooled by the beautiful pictures and good reviews on their website and bought several pieces After one week it was clear it would take ages before the arrival of the packages and everything comes from poor quality shops in China When contacting them they actually tell you to look it out for yourself so I contacted the 3 delivery businesses that took care of my packages I stayed several days at home for nothing as they did not come on the days they told so It was very time consuming in the end everything came in almost 50 days later and the quality is not the worst but it really was not worth the wait and the money Don t buy here

If I could give a negative amount of

If I could give a negative amount of stars I would I m not a Karen ever but they way they responded to me about not sending a ton of items that cost 200 for 3 months was the most dishonourable and scum worthy customer service I ve ever seen I was a waitress and in sales for years and never thought a business could be so corrupt They emailed me back and forth for a month I sent a picture of the 1 item I did get and it was ripped Absolutely disgusting people