Intrend Reviews

Tags of items partially torn

Tags of items partially torn one item never delivered it s been over a month now extremely slow customer service -- if you attempt to chat with them make sure to take at least 1 hr as they reply at a 5min sentence rate Will delete my intrend account asap

Even one star is to much

Even one star is to much Poor customer services I wanted to return the dress which was more jacket than dress because very heavy and I wrote them several times that I need a return label I don t even know the adress where I have to send back the item I also informed Klarna They never reacted Never again Intrend Order nr 1173925192

It was very poor experience

It was very poor experience They have very poor standards of customer service I bougt two items together belt and a dress Belt was fit to dress to wear together After for 4 days I receive information that one item dress has been cancelled due to the last item in stock was found to be defective or it did not pass the quality control I send them information that in that case I am no loger interested of buying belt and I ask for cancel my order becouse I bought them together They said that I can t to this becouse belt was send and of course I can return belt by paying for return sending I all stories I used they first ask if customer still want to continue order if all items are not available but not on intrend shop They have different standards that are not adapted to the client I will not use the services of this store again

Do not buy from them

Do not buy from them They will claim the order is on its way after which they will inform you that they cannot ship a certain item due to being of poor quality After insisting they ship it they will tell you it is out of stock all of the sudden and that you should subscribe to receive a notice when available again even though these notices are incorrect

DO NOT WASTE your time

DO NOT WASTE your time The goods are of a good quality but no customer care Placed an order 6 weeks ago still haven t got it Customer service still investigating and refuse to issue a refund There are no superiors to talk to no complaints procedure attitude is terrible no emails replied Some people are genuinely sorry to hear you are going through this but are unable to offer help So I practically said goodbye to 400 no items no money Total SCAM

Terrible refund experience

Made two online orders and decided to return one but Intrend refused to refund me the correct amount They insisted that I used the wrong shipping label and only sale price can be refunded But the DHL label clearly stated the correct order number with full price I sent over evidence and I can t believe they said there is nothing we can do about this

This site looks a good idea initially

This site looks a good idea initially until you order and you need to return something First of all you pay for the return yourself Then they just give you an address which doesn t come up clearly in the post so in my case the lady at the post office asked to doublecheck Well good luck with that cuz the chat function on WhatsApp doesn t work on the website there are no agents and there is no other phone number to a customer area Now I don t even know where this return will arrive Not costumer friendly so everyone please be aware I will surely not order again but I just hope I ll get my money back

SCAM with returns of goods

Do not shop in there in case if you think you can return items 3 weeks of communicating with the customer service and zero result Still no return instructions Definitely a SCAM I must say that the quality of the clothing recieved is good and as expectied But NO RETUR SERVICE The website is stating an untruthful information about the possibility of returns BEWARE

No easy returns and bad support

Some prices on the italian and eu site are very different I ve bought an just 10 euros more expensive dress and now I want to make a return but in accordance with their return policy I must first make a virtual return on their website Who hasn t worked for days Emails sent are unanswered and the deadlines are approaching Not to mention that the easy retourn you must arrange and pay by yourself

I bought a double breasted alpaca

I bought a double breasted alpaca virgin wool coat It wasn t cheap IT BROKE DOWN AFTER 2 MONTHS OF WEARING It hasn t been exposed to water tumbling or any other factors that might damage a coat All I did was wear it to work One day I pull it out of the wardrobe and it s there with seams torn apart on the armpits and the belt Not to mention that it loses hair like crazy The first time I wore it I was so embarrased I didn t take it off I looked like I took a nap with a dog It is starting to look like it is 3 years old at least Most of the hair is gone I have never been so angry about a piece of clothing Mostly because of the website trying to sell you expensive pieces that break down faster than a ZARA T-shirt