Inwild Reviews

Very poor service

Very poor service They passed on the wrong incorrect address to the courier After that it s taken so far over 1 month trying to get it resolved I still haven t received my order and their customer support takes 5 to 10 days to reply when I email them Resorting to credit card dispute now

HAD TO PAY MYSELF TO RETURN SHOES

Bad customer service I bought some shoes that were too small and wanted to exchange for a larger size but I HAD TO PAY FOR THE RETURN MYSELF And extra 15 just to return some shoes that are too small I will not be ordering from here again and do not think anyone should with a return policy like this They just lost a potential new client

item was not as ordered so was returned

item was not as ordered so was returned at my expense so from an original purchase price of 38 97 inc postage the refund was 20 38 euros as although I posted them back with import export charges included 9 30 they said it was customs charges their end so deducted 14 04 euros disgusting rip off and could even begin to recommend this company

Don t bother ordering to the UK

Don t bother The delivery amount is quite chunky already but then be prepared for customs charges The postal service they used Poste Italiano SDA are notorious for just dumping the parcels at a ParcelForce depot and telling you they attempted deliver for you to chase down I then had to get in touch with Parcelforce who traced it by postcode as the tracking number SDA provided didn t work they then give you a customs payment number which you can use to pay online with Parcelforce adding an additional clearance charge So a 120 order grew to about 200 with various taxes and fees And took about 2 weeks to track down and resolve

Beware if ordering from the UK

Beware if ordering from the UK I ordered a Patagonia jacket 160 from inwild as it was a little cheaper than all of the other stores online I realised there was a good chance I may have to pay VAT on top when the item arrived When the jacket finally did arrive 2 weeks later delivery was advertised as 3 4 days I had to pay 62 extra in VAT and charges WAY more than the 20 VAT i was expecting Customer service emails take between 2 and 5 days each time to be answered meaning a conversation is frustratingly slow Its seems very unfair for a company to do its best to attract UK based customers co uk address etc knowing full well the fees that will be added AFTER purchase make their products none competitive with other online stores

Unable to contact and unclear terms and conditions

Avoid avoid avoid Shipment is from abroad and they don t make it clear that this is the case are therefore there are important duties to pay There is also no way of contacting them to discuss issues with your order

AVOID AVOID AVOID

AVOID AVOID AVOID Absolutely no communication from the company I have messaged them 4 times now with out a response No tracking info supplied even though it is stated you will get it with your invoice I paid for some boots 3 weeks ago now and have heard nothing from them Better to stick to companies you can trust REVIEW UPDATE 4 weeks and 1 day after my purchase i received a message from the company My boots were in the country and to get in touch with parcelforce to track them down and pay the import charges Even with the charges they were still considerably cheaper than buying in the UK So to be fair I am happy with my purchase I think if the company had better communication with their customers from the start it would make them far easier to deal with

Should be called Invalid

Bought some boots that never arrived and started a PayPal case Was given instructions on how to track down my package saying there are probably custom fees to pay and that is why it has been held in customs I had already paid postage fees and the thier website said if I spent over a pertain amount there would be no custom fees In short I ve got no idea where the boots are and am not happy whatsoever Avoid