Iombank Reviews

Shocking service

When doing large bank transfer they will call up from withhold number and asks for personal information date of birth full name and so on Completely unprofessional And yes this is the bank calling if you don t give the information they will tell you to just call the number of the back of your card and then they will suspend the account Happened twice to me now

Very bad customer service totally ignored

Shocking service the system is outdated they loose pending transactions and can t tell u where ur money has gone I would not bank with this company they are not trust worthy

Customer service non-existent

Very bad customer service I applied for an appointment 3 months ago for my business account I am being totally ignored I have applied 2 times via phone and 2 in person Is impossible to speak with a relative person and i only have waste my time Looking for a different bank with better customer service This situation is not acceptable

Tried to sign in to their years behind

Awful The new help app run by AI is not fit for purpose and could drive a person insane I ve been with this bank for 25 years and they ve never been amazing but were useable I ve had enough now the robotic AI help app being the final straw and intend to change away from them They blocked my card and account about a year ago-still not sure why I jumped through hoops to give them everything they needed Ever since my payments are declined constantly when I use amazon Its a hassle to the point that I need to use a credit card for Amazon purchases No way of speaking to a real person easily if I do eventually get a real person through the app they are no help dump the interaction back to the AI chat bot very fast and leave me back at the start Interacting with iom bank is a miserable sorry experience

Not a bank a group of lying thieves

Tried to sign in to their years behind on line banking offer I won t call it a service that got left behind in 2000 when RBS took over proper Nat West which despite the fact I use only two devices constantly requests me to put in a sent code even after double verification I was a customer of NBD in Dubai so I do have an idea how on line banking should work and the RBS Nat West version or what re ever they are calling themselves now is not it Go into the head quarters I did to request a loan to do some house improvements lots of twenty somethings wandering around with IPads only two people at the tills requested an appointment told is would be texted to me and have no more Time to look for a new bank for the first time since 1983 it really is that bad

I ve been waiting since February for a

Just a god awful excuse for a bank I have made a payment every single Sunday this year to the exact same person and every time they will decline it roughly 10 times before asking me to confirm my identity by text which takes over 15 minutes to arrive and is often rejected for no reason It s just so fun having to spend 30 minutes every single week trying to get permission to spend my money from my own bank account If you ask them about it they lie and give you some spiel about PSD2 Customer Authentication regulation even though I have since opened a bank account else where an have yet to encounter this problem there funny that

Its a real shame

I ve been waiting since February for a simple fixed term deposit account to be set up despite already having another account for over 20 years with the bank

think twice before choosing your bank

Its a real shame I ve been an Isle of Man bank customer for 30 years I ve given them a lot of grace over the years and also made mistakes myself but the current offering of customer services is terrible 1 Trying to speak to a person is difficult and more often than not takes to long to get through at my own expense with no apology offered or enthusiasm to deal with my query 2 Highly likely if they put you on hold 2 minutes later the phone goes dead 3 High volume times lunches is when they have the least people on the phone or in branch as they re all on lunch 4 The web chat is not worth even talking about as it s infuriating 5 Limits on how much money i can send per day on my accounts i can understand this for children young adults with basic accounts or even transfers to new contacts never used before but not adults with a number of accounts money and transactional history 6 Statements from my accounts missing on the website and then asked by staff why i m asking for missing statement when i can get them from the website like i m causing them unnecessary work 7 I get security is a high on the banks mind but when you call i have to give Customer number Customer pin challenges Customer password challenges This is why you think i stop but no after i pass the above Full name Address Phone Number Balance on an account Last transaction on accountI kid you not this was 1 call it s over killI also have accounts with other banks and unfortunately i m seriously considering not using the IOM bank at all once an IOM constitution once