Iprsgroup Reviews

Terrible experience

Terrible experience - strongly advise to use any other company other than IPRS Strongly advise against them

mary-jo was incapable of understanding

mary-jo was incapable of understanding things i was saying to her as other said incompetent robots following some crap IPRS system that doesn t workwas discharged by the therapist 3 sessions in

One star is too much

Frankly one star is too much My therapist was delightful and very helpful but the company as a whole have charged me 150 in Late Cancellation Fees when this was discussed and approved with my therapist To clarify I moved two appointments because I was called into important last-minute meetings at work which apparently isn t taken into account by the mental health experts who offer their services to people in business I have been forced to drop out of my helpful sessions of CBT so that I can be pulled into meetings as and when without receiving huge charges that have made me all the more stressed

DO NOT USE IPRS

DO NOT USE IPRS I was referred to have a 15-min consultation with Mary who gave me incorrect information was completely out-of-touch When I explained that I m not at risk but I have been having issues she decided to contact my GP decided that I was at risk which then meant they couldn t give me treatment For one if someone s at risk - surely they need counselling Secondly I would know since I m the one struggling she made the decision that I was at risk based on one question Thirdly she contacted my GP without my consent Now had I actually been at risk this would have really got to me may have even caused me to act on those feelings Please don t let what the consolation supposed trained advisors get to you - they haven t a clue what they re talking about 3 questions is not enough information to provide an accurate understanding of an individual s mental health the way I was treated left me feeling worse It takes alot to ask for help I was left feeling completely deflated DON T USE IPRS

Poor Listening Skills

I was referred to this company by vitality health for my physio triage I found the call handler robotic and wouldn t listen to my needs preferences I ended up taking a physio that had a clinic closer to me even though the IPRS call handler said I couldn t use this one The physio even do home visits so the information given by IPRS was awful Their website fails to give accurate locations of their partners so you can t make an informed decision prior to the call and I felt very pressured to accept one of the 3 options presented - none of which were in appropriate locations

Perspective of healthcare professional and IPRS patient

I have the luxury of knowing a great deal about healthcare including neurodiversity and mental health but needing to have an assessment completed due to an insurance situation I therefore know the law inside out about consent confidentiality choice ethics transparency etc This company is beyond toxic and withholds important information for allowing individuals to make informed decisions about their care and treatment starting with the right to access face to face treatment but them highly recommending online tel because IT GENERATES INCOME FOR THEM and they don t wish to outsource Don t feed that greed All their clinicians are aware of this yet still happy to work there Conscience anyone Professional standards and accountability anyone Appears not

Awful and dangerous counsellors

If you have genuine mental health problems do avoid this company at all costs I was referred for online CBT with Tara who didn t listen to my needs and I left feeling worse than when I started I don t believe they recruit qualified counsellors and are treading dangerously and I think putting themselves at high risk for a very dangerous situation for the clients I am making a formal complaint at the suggestion of my GP who confirmed that the advice I was given was very much not legal

Forced me to spend 15 minutes answering

Forced me to spend 15 minutes answering the same questions I had answered online already I said this is pointless nothing has changed I feel the same The woman was a robot and made me answer the questions anyway and said I would have to do it every week Prior to this I was matched with a Christian counsellor Imagine being matched with someone who believes in imaginary tales from thousands of years ago Nope nope no